Deskside Support Engineer (In-house)

Swing Consulting Ltd.; Hong Kong; On-site; HKD 167,400 - 223,200; Full time

Job summary

A technology consulting firm in Hong Kong is looking for a Deskside Support Engineer to provide in-house technical support to internal users. The ideal candidate will have a diploma in Computer Science and 1 to 2 years of IT support experience. Responsibilities include troubleshooting hardware and software issues, assisting the IT manager, and providing excellent customer service. Familiarity with video conferencing tools is preferred. Immediate availability is a plus.

Qualifications

• HKDSE, Diploma holder in Computer Science or related discipline.
• 1 to 2 years of IT support experience.
• Knowledge on desktop, networking, and general PC applications.
• Familiar with Video Conference and AV supports.
• Good attitude, customer service, and communication skills.

Responsibilities

• Provide technical support to internal users.
• Troubleshoot hardware and software issues.
• Assist IT manager with project tasks and IT services.

Skills

Technical support

Problem-solving

Customer service

Communication skills

Education

Diploma in Computer Science or related discipline

Tools

Microsoft Office

Video Conferencing Tools (Polycom, Zoom, Teams)

Job description

SW8421 | 03 Jan 2023 Deskside Support Engineer (In-house)

Responsibilities

• Provide technical support to internal users.
• Hardware & software troubleshooting such as desktop / laptop Windows OS platform, Microsoft Office, Anti-Virus, mobile device support, MobileIron, Google Apps, VC support (MS Teams, WebEx, Zoom), etc.
• Assist IT manager to manage specific tasks in projects and IT services.

Qualifications

• HKDSE, Diploma holder in Computer Science or related discipline.
• 1 to 2 years of IT support experience.
• Proactive attitude on problem-solving, with VIP service experience highly preferred.
• Knowledge on desktop, networking, and general PC applications, like Microsoft Office.
• Familiar with Video Conference (Polycom, Zoom, Teams) and AV supports.
• Willing to listen and learn, hardworking, team player, working under pressure.
• Good attitude, customer service, communication, and documentation skills.
• Immediately available is preferred.