Senior Deskside Engineer

Swing Consulting Ltd.; Hong Kong; On-site; HKD 279,000 - 334,800; Full time

Job summary

A technology consulting company in Hong Kong is seeking a Senior Deskside Engineer to provide first and second tier support to end users. Responsibilities include troubleshooting Windows systems, coordinating with service providers, and overseeing the Helpdesk team. The ideal candidate has at least 4 years in IT and 2 years in desktop support, along with good communication skills in English and Chinese. This position requires a diploma in IT or a related field and offers an opportunity for immediate employment.

Qualifications

• Minimum 4 years of working experience in IT-related industry.
• At least 2 years of experience in level 2 user support.
• Good command of written and spoken English and Chinese.

Responsibilities

• Provide first and second tier deskside support to end users.
• Perform troubleshooting for Windows platform and products.
• Coordinate with service providers for VPN and firewall support.

Skills

Windows support

Interpersonal skills

Communication skills

Linux support

Education

Diploma in Information Technology or related disciplines

Job description

SW8079 | 13 Nov 2020 Senior Deskside Engineer

• Provide First tier/ Second tier level deskside support to end users through email, phone or in person
• Provide system support e.g. Windows OS/AD/O365 admin, Linux
• Perform troubleshoot for Windows platform and products
• End-user support advisory, for example, supervision and support of the on-site Helpdesk team
• Coordinate with our service providers for example, VPN, firewall support and new visitor center setup
• To handle ad-hoc IT projects from time-to-time

Qualifications

• Diploma or above in Information technology / Computer Science or related disciplines
• Minimum 4 years working experience in IT related Industry
• At least 2 years working experience in level 2 user support
• Working experience in Windows support, hardware/software and network support
• Good interpersonal and communication skills
• Good command of written and spoken English and Chinese
• Immediately available is highly preferred