Senior Deskside Support

Swing Consulting Ltd.

Hong Kong

On-site

HKD 279,000 - 390,600

Full time

14 days+

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Job summary

A consulting firm based in Hong Kong is seeking a Senior Deskside Support specialist to provide level 2 troubleshooting, hardware support, and guidance on Microsoft Windows platform solutions. The ideal candidate will have a Higher Diploma in Computer Science, at least 5 years in the IT sector, and strong communication skills in both English and Chinese. Experience with endpoint security is a plus. This role involves critical testing and verification tasks alongside daily deskside security operations.

Qualifications

Minimum 5 years' experience in IT sector.
At least 3 years in Microsoft Windows desktop platform support.
Good command of both written and spoken Chinese and English.

Responsibilities

Perform level 2 troubleshooting support and back-end support.
Provide hardware support for PCs, notebooks, headsets, or printers.
Conduct testing and verification for technical solutions.

Skills

Troubleshooting

Hardware Support

Microsoft Windows

Deskside Support

Endpoint Security

Patch Management

Education

Higher Diploma in Computer Science or related

Job description

SW8149 |27 May 2021 Senior Deskside Support

Perform level 2 trouble shooting support, back end support assisting level 1 support team
Perform hardware support (PC, notebook, headset or printers) or other related Windows software includes Adobe, anti-virus and etc
To provide technical evaluation and recommend solutions, mainly on Microsoft Windows platform, within Deskside Domain
To conduct testing and verification, if any
To help on daily deskside and endpoint security tasks and project implementation