Senior Customer Services Officer – Call Center

Empire Hotels; Hong Kong; Presencial; HKD 180 000 - 240 000; Tempo integral

Resumo da oferta

Empire Hotels is looking for a Customer Services Officer to manage guest calls, reservations and internal communications. The role focuses on delivering courteous service and coordinating hotel operations to meet guest needs in a dynamic front desk environment.

Ideal candidates have at least 3 years in the hotel industry, strong Cantonese/English/Mandarin skills, and willingness to work shifts. Immediate availability is preferred, with consideration for less experienced applicants to join the

Qualificações

• Proactive, responsible, pleasant, patient and good communication and interpersonal skills.
• At least 3 years of related experience in the hotel industry, preferred in a call centre.
• Good command of both written and spoken Cantonese, English and Mandarin.
• Shift duty required.
• 8 days off per month.
• Immediate and short‑notice availability preferred.
• Candidates with less experience may be considered for the Customer Services Officer role.

Responsabilidades

• Handling all incoming telephone calls related to guest requests and enquiries.
• Placing internal job orders.
• Handling reservation enquiries, room reservation requests and confirming reservations.
• Coordinating hotel operations to satisfy guests’ needs.

Conhecimentos

Cantonese

English

Mandarin

Formação académica

Diploma or equivalent

Descrição da oferta de emprego

Responsibilities

• Handling all incoming telephone calls related to guest requests and enquiries.
• Placing internal job orders.
• Handling reservation enquiries, room reservation requests and confirming reservations.
• Coordinating hotel operations to satisfy guests’ needs.

Requirements

• Proactive, responsible, pleasant, patient and good communication and interpersonal skills.
• At least 3 years of related experience in the hotel industry, preferred in a call centre.
• Good command of both written and spoken Cantonese, English and Mandarin.
• Shift duty required.
• 8 days off per month.
• Immediate and short‑notice availability preferred.
• Candidates with less experience may be considered for the Customer Services Officer role.

Job Function

• 餐飲 · 酒店 - 其他職位

Locations

• 銅鑼灣
• 灣仔
• 尖沙咀

Employment Term

• 全職

Education

• 文憑或相等程度

Work Permit

• 只接受有工作簽證之人士