Senior Customer Services Officer – Call Center

Empire Hotels

Hong Kong

In loco

HKD 180.000 - 240.000

Tempo pieno

14 giorni+

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Descrizione del lavoro

Empire Hotels is looking for a Customer Services Officer to manage guest calls, reservations and internal communications. The role focuses on delivering courteous service and coordinating hotel operations to meet guest needs in a dynamic front desk environment.

Ideal candidates have at least 3 years in the hotel industry, strong Cantonese/English/Mandarin skills, and willingness to work shifts. Immediate availability is preferred, with consideration for less experienced applicants to join the

Competenze

Proactive, responsible, pleasant, patient and good communication and interpersonal skills.
At least 3 years of related experience in the hotel industry, preferred in a call centre.
Good command of both written and spoken Cantonese, English and Mandarin.
Shift duty required.
8 days off per month.
Immediate and short‑notice availability preferred.
Candidates with less experience may be considered for the Customer Services Officer role.

Mansioni

Handling all incoming telephone calls related to guest requests and enquiries.
Placing internal job orders.
Handling reservation enquiries, room reservation requests and confirming reservations.
Coordinating hotel operations to satisfy guests’ needs.

Conoscenze

Cantonese

English

Mandarin

Formazione

Diploma or equivalent

Descrizione del lavoro

Responsibilities

Handling all incoming telephone calls related to guest requests and enquiries.
Placing internal job orders.
Handling reservation enquiries, room reservation requests and confirming reservations.
Coordinating hotel operations to satisfy guests’ needs.

Requirements

Proactive, responsible, pleasant, patient and good communication and interpersonal skills.
At least 3 years of related experience in the hotel industry, preferred in a call centre.
Good command of both written and spoken Cantonese, English and Mandarin.
Shift duty required.
8 days off per month.
Immediate and short‑notice availability preferred.
Candidates with less experience may be considered for the Customer Services Officer role.

Job Function