Guest Relations Officer

Conrad Hotels & Resorts; Hong Kong; On-site; HKD 201,000 - 312,000; Full time

Job summary

Conrad Hotels & Resorts in Hong Kong is seeking a Front Desk professional to deliver courteous guest service, handle inquiries and complaints, and provide local information to guests. You will strive to maintain high guest satisfaction by building lasting relationships and be flexible with shift duties to meet hotel needs.

Ideal candidates have a hospitality-focused degree or diploma, 1–2 years Front Desk experience, and a positive, service-oriented attitude with strong English, Cantonese and

Qualifications

• Degree/Diploma holder in Hospitality Management or related discipline.
• Minimum 1–2 years experience in Front Desk.
• Service-oriented, pleasant personality.
• Positive attitude and good customer service skills.
• Good command of spoken English, Cantonese and Putonghua.

Responsibilities

• Provide efficient and courteous service for hotel guests.
• Handle guests’ enquiries and complaints, provide local information and activities to guests.
• Ensure high level of guests’ satisfaction by maintaining long term and good relations with hotel guests.
• Shift duty is required.

Skills

Customer service

Communication

Positive attitude

Education

Hospitality degree/diploma

Job description

Responsibilities

• Provide efficient and courteous service for hotel guests

• Handle guests’ enquiries and complaints, provide local information and activities to guests

• Ensure high level of guests’ satisfaction by maintaining long term and good relations with hotel guests

• Shift duty is required
  

Requirements

• Degree/Diploma holder in Hospitality Management or other related discipline

• Minimum 1-2 years experience in Front Desk

• Service-oriented, pleasant personality

• Positive attitude and good customer service skills

• Good command of spokenEnglish, Cantoneseand Putonghua
  

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