Service Stylist (Guest Relations)

The Langham, Hong Kong; Hong Kong; On-site; HKD 246,000 - 268,000; Full time

Job summary

The Langham, Hong Kong 在尖沙咀区诚邀具备酒店服务经验的前厅/客人关系岗位人员，以提供卓越的VIP迎宾、个性化服务与多语言沟通，确保宾客获得卓越的体验。

该职位要求具备酒店相关副学士或高級文憑及1–2年宾客服务经验，具备英语、粤语、普通话三语能力，具备良好的人际沟通及专业态度。公司提供全职稳定工作与发展机会。

Qualifications

• 具有酒店相关领域副学士或高級文憑，优先。
• 1-2 年宾客服务经验；前台经验优先。
• 友好、服务导向、专业态度。
• 善于社交、成熟外向，具备沟通能力。
• 英语、粤语、普通话三语能力强，具备额外语言者优先。

Responsibilities

• 以个人化方式迎接VIP、贵宾及重复客人并提供专属关怀。
• 为客人处理特别要求并超越期望提供服务。
• 了解酒店的特别项目和活动，以便识别并回应客人的需求。
• 协助处理客人投诉并在必要时转介，跟进纠正措施。
• 协助前厅及客人关系主管保持大堂的整体宾客满意度。
• 履行其他满足客人期望的职责。

Education

副學士或高級文憑

Job description

OUR VISION

Building Great Memories

MAJOR ACCOLADES

Three MICHELIN Stars – T'ang Court, 2016 – 2026

Condé Nast Traveler Readers' Choice Award: Top 10 Hotels (HK & Macau), 2021 - 2026

EarthCheck Certification Master Certificate, 2025

Caring Company Award Advanced Performance, 2004 - 2025

Good MPF Employer Award, 2015 - 2025

Good Employer Charter, 2024 - 2025

Caring EmployerMedal, 2025

The Best of The Best Masterchef – T’ang Court, 2020

Forbes Travel Guide Five-star Award Winner, 2015 - 2019

Travel+Leisure Best Top 5 Hotels in Hong Kong, 2016

Role

To assist managing the operations of Guest Relations and hotel recognition programmes by ensuring service quality standards (e.g. Brilliantand VIPs) are met and that personalized service is provided to all guests as brand icon in style.

Responsibilities

• Greet VIP, limousine arrival guests, Brilliantmembers and repeat guests with special recognition and service personally.
• Perform in sophisticated personalized services as attending to special requests by guests and exceeding expectations.
• Maintain knowledge of special programs and events in the hotel in order to recognize and respond to guests needs
• Assist in handling guest complaints and referring them as necessary and assist in follow up on corrective action.
• Assist the Front Desk and Head of Guest Relations in maintaining overall guest’s satisfaction in hotel lobby ; &
• Perform any other duties as required in meeting hotel guest’s expectation.

Qualifications

• Holder of Higher Diploma in hospitality-related discipline; University graduate is preferred.
• Minimum1 - 2 years guest services experience;Front Desk experienceis a plus.
• Pleasant, service-oriented and professional attitude.
• Sociable, mature and outgoing personality are required.
• Strong Command of English, Cantonese and Mandarin (Conversational and Written) ; & Additional language would be an advantage.

*Fresh Graduate with Guest Relations experience in hotelwill also be considered. To understand more about our people, workplace and the culture, you may watch our latest stories at below: https://www.youtube.com/@TLHKGHRConnect

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## More Job Information

• 22000 - 24000 / MONTH

Job Function

• 餐飲 · 酒店 - 其他職位

Location

• 尖沙咀

Employment Term

• 全職

Employment Term

• 長期

Education

• 副學士或高級文憑