Senior Customer Service Officer – Experience Center

Ele Bank Limited; Hong Kong; On-site; HKD 223,000 - 357,000; Full time

Job summary

Ele Bank Limited is seeking a customer service professional to guide users in the e-banking app at our Causeway Bay experience center. You will handle inquiries, feedback and complaints with professionalism, and help achieve management objectives.

The role requires supporting marketing campaigns and referrals, ensuring operations comply with policies, and organizing on-site events. Fluency in Cantonese and English/Mandarin is essential, with a full-time, on-site schedule in Hong Kong.

Qualifications

• Associate degree or higher required with banking/service centre experience.
• Strong customer service and communication skills, proactive and self-motivated.
• Ability to work well in a team and under pressure.
• Fluency in Cantonese; proficient in English and Mandarin.

Responsibilities

• Guide and support customers to use the e-banking App in the experience center.
• Handle inquiries, feedback and complaints professionally to meet quality standards.
• Achieve objectives set by Management from time to time.
• Support marketing campaigns inquiries and business referrals.
• Ensure center operations comply with bank policies and regulatory guidelines.
• Plan and execute on-site events and seminars to raise brand awareness.
• Handle ad-hoc projects as assigned.

Skills

Customer service

Communication

Proactive

Self-motivated

Team player

Education

Associate degree or higher

Tools

Excel

Word

Chinese word processing

Job description

Responsibilities:

• Guide and provide support to customers to use e-banking App in experience center
• Handle customer enquiries, feedback and complaints with professional customer service which meet the required quality standard
• Achieve all objectives set by Management from time to time
• Support marketing campaigns enquiries and business referrals

• Ensure center operations are in compliance with the Bank's policies, procedures, and regulatory guidelines

• Plan and execute on-site events and seminars to raise brand awareness to both current and potential customers
• Handle ad-hoc projects as assigned

Requirements:

• Associate degree holders or above with at least 3 years of working experience in branch or service centre of a bank or financial institution
• Strong customer service and communication skills, proactive, self-motivated, strong team players
• Able to work independently and under pressure
• Native or fluent Cantonese (mandatory), proficiency in both spoken and written English and Mandarin
• Proficient in PC applications including Excel, Word and Chinese Word Processing
• Shift duty is required including weekdays, weekends & public holidays
• Candidate with less experience will be considered as junior post or part-time basis.

More Job Information

• 20000 - 32000 / MONTH

Job Function

• 銀行 金融服務 - 一般 其他

Location

• 銅鑼灣

Employment Term

• 全職

Education

• 副學士或高級文憑