Senior Customer Services Officer

SATS HK Limited; Hong Kong; On-site; HKD 167,000 - 312,000; Full time

Benefits offered by this job

17 public holidays

Airline ticket benefit for employees &

Medical and dental insurance for员工 & 家

Quarterly bonuses

Year-end discretionary bonuses

Annual leave exceeding legal

Maternity/paternity leave

Birthday vouchers

Newborn baby vouchers

Overtime pay

Daily shift allowance

Night shift allowance

On-the-job training

Job summary

SATS HK Limited provides a full spectrum of professional ground handling services at the Hong Kong International Airport, including passenger and ramp handling for airline customers. We invite high calibre individuals to join our SATS HK Team in a supervisory capacity for flight handling and team leadership.

Responsibilities include leading a team through departures/arrivals, briefing staff on flight-specific instructions, and maintaining compliance with health, safety and security standards.

Qualifications

• HKCEE or HKDSE or above (with passed English and Chinese).
• Good command of spoken English, Cantonese and Mandarin.
• Preferred 1.5-3 years work experience in passenger handling.
• Knowledge of PC and airline DCS.

Responsibilities

• Lead a team to handle departure and arrival flights and supervise performance of the team.
• Brief staff assigned to handle the flight on special instructions and distribute duties.
• Conduct pre-flight briefings and ensure familiarity with regulations and procedures.
• Assist and guide team members when facing difficulty in handling passengers.
• Coordinate boarding control and regulate passenger flow to aircraft.
• Sort out discrepancies and last-minute requests at counter and gate.

Skills

Team leadership

English proficiency

Cantonese

Mandarin

Customer service

Working under pressure

Initiative

Teamwork

Education

HKCEE/HKDSE or above

Tools

PC

airline DCS

Job description

• Lead a team to handle departure and arrival flights and be responsible for the performance and conduct of the team
• Brief the team of staff assigned to handle the flight on any special instructions issued for the flight and distributes the duties amongst them
• Conduct pre-flight briefing and ensure that the team is conversant with the standing regulations and procedures
• Assist and guide team members when facing difficulty in handling passengers
• Coordinate boarding control; retrieval of excessive hand baggage, and regulate passenger flow to aircraft
• Sort out discrepancies and last-minute requests at the counter and gate (e.g. duplicate check in, immigration cases, seat duplication, missing passengers, upgrading and seat changes etc.)
• To comply with all regulations and requirements with regards to health, safety and security set by the Company and relevant authorities while on duty
• Take reasonable care of the health and safety of self and of others
• Carry out any other duties as required and directed by the Company

Responsibilities

• Lead a team to handle departure and arrival flights and be responsible for the performance and conduct of the team
• Brief the team of staff assigned to handle the flight on any special instructions issued for the flight and distributes the duties amongst them
• Conduct pre-flight briefing and ensure that the team is conversant with the standing regulations and procedures
• Assist and guide team members when facing difficulty in handling passengers
• Coordinate boarding control; retrieval of excessive hand baggage, and regulate passenger flow to aircraft
• Sort out discrepancies and last-minute requests at the counter and gate (e.g. duplicate check in, immigration cases, seat duplication, missing passengers, upgrading and seat changes etc.)
• To comply with all regulations and requirements with regards to health, safety and security set by the Company and relevant authorities while on duty
• Take reasonable care of the health and safety of self and of others
• Carry out any other duties as required and directed by the Company

Job Requirements

• HKCEE or HKDSE or above (with passed in English and Chinese language) or equivalent
• Good command of spoken English, Cantonese and Mandarin
• Preferred 1.5-3 years work experience in passenger handling
• Knowledge of PC and airline DCS
• Fluent English, Cantonese and Mandarin
• High understanding of passenger service environment, procedures and processes
• Initiative, customer-focused, independent and able to work under pressure
• Good teamwork, interpersonal and customer-relations skills
• Strong anticipation and planning
• Shift duties required

Benefits & Perks

• 17 public holidays
• Airline ticket benefit (for employees and family members)
• Medical and dental insurance (for employees and family members)
• No-underwriting medical coverage plan for retired employees
• Quarterly bonuses
• Year-end discretionary bonuses
• Annual leave exceeding legal requirements
• Full pay for maternity/paternity leave
• Marriage leave
• Birthday vouchers
• Newborn baby vouchers
• Overtime pay
• Daily shift allowance
• Night shift allowance
• Typhoon allowance
• Internal transfer opportunities
• Airport employee cafeteria
• Airport transportation discount benefits
• On-the-job training
• Comprehensive promotion ladder

Unlock job insights

Hirer responsiveness Salary match Number of applicants

SATS HK Limited provides a full spectrum of professional ground handling services at the Hong Kong International Airport including both passenger and ramp handling services to airline customers.

We are now inviting high caliber individuals to join our SATS HK Team.

For more information, please visit our website – www.satshk.com

www.satshk.com

SATS HK Limited provides a full spectrum of professional ground handling services at the Hong Kong International Airport including both passenger and ramp handling services to airline customers.

We are now inviting high caliber individuals to join our SATS HK Team.

For more information, please visit our website – www.satshk.com