Airline Customer Experience Manager

SATS HK Limited; Hong Kong; On-site; HKD 420,000 - 620,000; Full time

Job summary

SATS HK Limited in Hong Kong is seeking a Customer Services Manager to oversee airline customer service operations, resolve issues, and ensure service standards are met across ground handling services.

You will manage customer feedback, coordinate with airline partners, and implement continuous improvements while ensuring compliance with company policies. This role offers the opportunity to drive service excellence within a leading airport ground handling provider.

Job description

SATS HK Limited in Hong Kong is seeking a Customer Services Manager to oversee airline customer service operations, resolve issues, and ensure service standards are met across ground handling services.

You will manage customer feedback, coordinate with airline partners, and implement continuous improvements while ensuring compliance with company policies. This role offers the opportunity to drive service excellence within a leading airport ground handling provider.