Senior Airport Passenger Services Lead

SATS HK Limited; Hong Kong; On-site; HKD 167,000 - 312,000; Full time

Benefits offered by this job

17 public holidays

Airline ticket benefit for employees &

Medical and dental insurance for员工 & 家

Quarterly bonuses

Year-end discretionary bonuses

Annual leave exceeding legal

Maternity/paternity leave

Birthday vouchers

Newborn baby vouchers

Overtime pay

Daily shift allowance

Night shift allowance

On-the-job training

Job summary

SATS HK Limited provides a full spectrum of professional ground handling services at the Hong Kong International Airport, including passenger and ramp handling for airline customers. We invite high calibre individuals to join our SATS HK Team in a supervisory capacity for flight handling and team leadership.

Responsibilities include leading a team through departures/arrivals, briefing staff on flight-specific instructions, and maintaining compliance with health, safety and security standards.

Qualifications

• HKCEE or HKDSE or above (with passed English and Chinese).
• Good command of spoken English, Cantonese and Mandarin.
• Preferred 1.5-3 years work experience in passenger handling.
• Knowledge of PC and airline DCS.

Responsibilities

• Lead a team to handle departure and arrival flights and supervise performance of the team.
• Brief staff assigned to handle the flight on special instructions and distribute duties.
• Conduct pre-flight briefings and ensure familiarity with regulations and procedures.
• Assist and guide team members when facing difficulty in handling passengers.
• Coordinate boarding control and regulate passenger flow to aircraft.
• Sort out discrepancies and last-minute requests at counter and gate.

Skills

Team leadership

English proficiency

Cantonese

Mandarin

Customer service

Working under pressure

Initiative

Teamwork

Education

HKCEE/HKDSE or above

Tools

PC

airline DCS

Job description

SATS HK Limited provides a full spectrum of professional ground handling services at the Hong Kong International Airport, including passenger and ramp handling for airline customers. We invite high calibre individuals to join our SATS HK Team in a supervisory capacity for flight handling and team leadership.

Responsibilities include leading a team through departures/arrivals, briefing staff on flight-specific instructions, and maintaining compliance with health, safety and security standards.