Airport Customer Service Supervisor — Lead, Train & Improve

SATS HK Limited; Hong Kong; On-site; HKD 240,000 - 360,000; Full time

Job summary

SATS HK Limited is looking for a Customer Service Supervisor to lead daily operations at Hong Kong International Airport. You will collaborate with management to implement policies, ensure safety and service standards, and respond promptly to customer feedback.

You will train and supervise frontline staff, monitor performance, and uphold consistency in service delivery across shifts. This role requires strong communication and problem-solving skills and a commitment to quality.

Qualifications

• Proven experience in customer service supervision or similar leadership role.
• Ability to handle customer complaints and feedback effectively.
• Experience in training and supervising staff to maintain high service standards.

Responsibilities

• Develop and implement operational, safety and administrative policies and procedures with management.
• Ensure compliance with company policies and procedures.
• Train and supervise staff to ensure high service standards.

Job description

SATS HK Limited is looking for a Customer Service Supervisor to lead daily operations at Hong Kong International Airport. You will collaborate with management to implement policies, ensure safety and service standards, and respond promptly to customer feedback.

You will train and supervise frontline staff, monitor performance, and uphold consistency in service delivery across shifts. This role requires strong communication and problem-solving skills and a commitment to quality.