Customer Services Supervisor

SATS HK Limited; Hong Kong; On-site; HKD 240,000 - 360,000; Full time

Job summary

SATS HK Limited is looking for a Customer Service Supervisor to lead daily operations at Hong Kong International Airport. You will collaborate with management to implement policies, ensure safety and service standards, and respond promptly to customer feedback.

You will train and supervise frontline staff, monitor performance, and uphold consistency in service delivery across shifts. This role requires strong communication and problem-solving skills and a commitment to quality.

Qualifications

• Proven experience in customer service supervision or similar leadership role.
• Ability to handle customer complaints and feedback effectively.
• Experience in training and supervising staff to maintain high service standards.

Responsibilities

• Develop and implement operational, safety and administrative policies and procedures with management.
• Ensure compliance with company policies and procedures.
• Train and supervise staff to ensure high service standards.

Job description

Develop and implement all necessary operational, safety and administrative policies and procedures together with the management team. Ensure compliance with company policies and procedures. Handle customer complaints and feedback effectively. Train and supervise staff to ensure high service standards are maintained.

Unlock job insights

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SATS HK Limited provides a full spectrum of professional ground handling services at the Hong Kong International Airport including both passenger and ramp handling services to airline customers.

We are now inviting high caliber individuals to join our SATS HK Team.

For more information, please visit our website - www.satshk.com

www.satshk.com

SATS HK Limited provides a full spectrum of professional ground handling services at the Hong Kong International Airport including both passenger and ramp handling services to airline customers.

We are now inviting high caliber individuals to join our SATS HK Team.

For more information, please visit our website - www.satshk.com

What can I earn as a Customer Service Supervisor