Airline Customer Experience Duty Manager

SATS HK Limited; Hong Kong; On-site; HKD 180,000 - 280,000; Full time

Job summary

SATS HK Limited invites motivated professionals to join our SATS HK Team at Hong Kong International Airport, delivering passenger and ramp handling services to airline customers.

The role focuses on handling airline interactions, resolving issues, following up to ensure service standards, managing customer feedback, and implementing improvements while ensuring compliance with company policies.

Visit www.satshk.com for more information.

Responsibilities

• Handling of airlines to ensure client satisfaction.
• Airline meetings to resolve issues or complaints.
• Follow up with airlines to ensure service standards are met and maintained.
• Manage customer feedback and implement improvements as necessary.
• Ensure compliance with company policies and procedures.

Job description

SATS HK Limited invites motivated professionals to join our SATS HK Team at Hong Kong International Airport, delivering passenger and ramp handling services to airline customers.

The role focuses on handling airline interactions, resolving issues, following up to ensure service standards, managing customer feedback, and implementing improvements while ensuring compliance with company policies.

Visit www.satshk.com for more information.