Customer Services Manager

SATS HK Limited; Hong Kong; On-site; HKD 420,000 - 620,000; Full time

Job summary

SATS HK Limited in Hong Kong is seeking a Customer Services Manager to oversee airline customer service operations, resolve issues, and ensure service standards are met across ground handling services.

You will manage customer feedback, coordinate with airline partners, and implement continuous improvements while ensuring compliance with company policies. This role offers the opportunity to drive service excellence within a leading airport ground handling provider.

Job description

Handling of airlines to ensure client satisfaction. Airline meetings to resolve issues or complaints. Follow up with airlines to ensure service standards are met and maintained. Manage customer feedback and implement improvements as necessary. Ensure compliance with company policies and procedures.

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SATS HK Limited provides a full spectrum of professional ground handling services at the Hong Kong International Airport including both passenger and ramp handling services to airline customers.

We are now inviting high caliber individuals to join our SATS HK Team.

For more information, please visit our website – www.satshk.com

www.satshk.com

SATS HK Limited provides a full spectrum of professional ground handling services at the Hong Kong International Airport including both passenger and ramp handling services to airline customers.

We are now inviting high caliber individuals to join our SATS HK Team.

For more information, please visit our website – www.satshk.com

What can I earn as a Customer Services Manager