Senior Client Relationship Officer / Customer Service Officer

Chaos International Financial Limited; Hong Kong Island; On-site; HKD 480,000 - 640,000; Full time

Job summary

Chaos International Financial Limited in Hong Kong seeks a Senior Client Relationship Officer / Customer Service Officer to blend top-tier client service with middle-to-back-office operations.

You will manage account openings, AML checks, settlement processing, and daily data updates, coordinating with internal teams. Fluency in Mandarin, Cantonese, and English is required; post-secondary education or above and familiarity with financial products are a plus.

Qualifications

• Strong client service orientation and willingness to resolve issues promptly.
• Familiarity with AML checks and financial compliance procedures.
• Excellent communication skills in Mandarin, Cantonese and English.
• Ability to coordinate with internal teams and maintain accurate records.

Responsibilities

• Handle customer inquiries via phone, email, and in person to maintain high satisfaction.
• Understand client profiles, identify needs, and refer to relevant teams.
• Process account openings, including online setups.
• Perform AML checks and signatory updates as required.
• Manage daily client funding and withdrawal processes with internal departments.

Skills

Client service

AML checks

Communication skills

Multilingual

Education

Post-secondary education or above

Job description

Senior Client Relationship Officer / Customer Service Officer

This role combines client service excellence with middle-to-back-office operations. The ideal candidate will handle account openings, support regulatory compliance, coordinate settlement processing, and manage essential daily data updates and corporate communications.

Key responsibilities

• Handle customer inquiries and resolve issues via telephone, email, and face-to-face to maintain high satisfaction
• Understand customer profiles, identify their needs, and refer them to the correct business teams
• Process customer account openings, including online account setups
• Perform Anti-Money Laundering (AML) checks and signature amendments
• Manage daily client funding and withdrawal processes with internal departments

About you

• SFC Type 1 & 2 License holder
• Post-secondary education or above
• Proactive, patient, detail-oriented, with a good service attitude and strong communication skills
• Prior knowledge of financial industry products is an advantage
• Fluent in Mandarin, Cantonese, and English