Senior Client Onboarding, Service & AML Associate

CITIC Futures International Company Limited

Hong Kong

On-site

HKD 216,000 - 312,000

Full time

3 days ago

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Job summary

CITIC Futures International Company Limited in Hong Kong seeks a dedicated Customer Service Officer to support client onboarding, due diligence, and AML checks. You will handle inquiries and complaints, process daily applications, and maintain accurate client records in a fast-paced financial setting.

Requirements include a finance/economics degree, 2+ years in financial services, and strong English, Cantonese, and Mandarin.

Qualifications

Bachelor's degree in Finance, Economics or related majors.
At least 2 years of customer service experience in financial institutions.
HKSI examination and licensed representative qualification for futures or securities preferred.
Strong communication, adaptability, and service awareness; familiarity with FATCA/CRS operations preferred.
Proficient in computer operations and Microsoft Office software.
Good command of spoken and written English; Cantonese and Mandarin preferred.
Candidates with less experience may be considered for the Customer Service Officer position.

Responsibilities

Review client account opening documents, conduct due diligence, classification management, and anti-money laundering checks.
Handle clients' daily notifications, business inquiries, and complaints or suggestions.
Process various daily business applications from clients.
Maintain client information and account status.
Manage client account relationships and tax identity.
Monitor abnormal client transactions.
Keep records of client account information and business processing.
Perform other tasks as assigned by the department.