Senior Client Change Manager

HSBC Holdings plc; Hong Kong; On-site; HKD 1,200,000 - 1,800,000; Full time

Job summary

HSBC Holdings plc is seeking a Senior Client Change Manager in Hong Kong to lead client change governance across strategic accounts. You will own end-to-end portfolios, manage complex programmes, and drive delivery across product, operations and technology lines.

You will build trusted relationships with senior client stakeholders, oversee cross-functional change, and ensure governance and revenue outcomes.

Qualifications

• Significant experience in Client Change, programme management, operations change, transformation or client delivery within financial services.
• Strong knowledge of Securities Services products, operating models and client delivery environments.
• Experience managing complex, multi-workstream change portfolios.
• Proven governance and senior stakeholder management capability.
• Experience overseeing cross-functional business, operations and technology programmes.

Responsibilities

• Act as the senior Client Change representative for assigned strategic clients.
• Build trusted relationships with senior client stakeholders across change, operations, technology and relevant business areas.
• Own the end-to-end client change portfolio, from demand intake through implementation and transition to business as usual.
• Oversee change requests, impact assessments, delivery plans, dependencies and resource requirements.
• Lead complex, high-risk initiatives, mobilising cross-functional teams across Product, Operations and Technology to deliver outcomes across Securities Services products and operating areas.
• Support Client Change revenue through effective management of chargeable activity.
• Drive improvements in client experience, governance quality, and delivery efficiency by leading service improvement, remediation, and root-cause resolution initiatives.
• Act as a subject-matter expert in client change governance, portfolio management and delivery oversight.

Skills

Client Change experience

Programme management

Stakeholder management

Cross-functional delivery

Financial management

Job description

We are currently seeking a high calibre professional to join our team as a Senior Client Change Manager

In this role you will:

• Act as the senior Client Change representative for assigned strategic clients.
• Build trusted relationships with senior client stakeholders across change, operations, technology and relevant business areas.
• Own the end‑to‑end client change portfolio, from demand intake through implementation and transition to business as usual.
• Oversee change requests, impact assessments, delivery plans, dependencies and resource requirements.
• Lead complex, high‑risk initiatives, mobilising cross‑functional teams across Product, Operations and Technology to deliver outcomes across Securities Services products and operating areas.
• Support Client Change revenue through effective management of chargeable activity.
• Drive improvements in client experience, governance quality, and delivery efficiency by leading service improvement, remediation, and root‑cause resolution initiatives.
• Act as a subject‑matter expert in client change governance, portfolio management and delivery oversight.

To be successful you will need:

• Significant experience in Client Change, programme management, operations change, transformation or client delivery within financial services.
• Strong knowledge of Securities Services products, operating models and client delivery environments.
• Experience managing complex, multi‑workstream change portfolios.
• Proven governance and senior stakeholder management capability.
• Experience overseeing cross‑functional business, operations and technology programmes.
• Strong commercial awareness, including financial management and revenue governance.
• Experience managing competing priorities, dependencies and delivery risks.