Client Onboarding & Change Project Manager | Bank

Capco; Hong Kong; On-site; HKD 600,000 - 900,000; Full time

Job summary

Capco is seeking a Senior Consultant to support and drive growth of our Securities Services practice, focusing on Client Change Transformation. You will lead complex client programs, shape delivery approaches, and build consulting capability across Capital Markets.

As part of Capco's APAC expansion, you will oversee end-to-end onboarding for Banks, Asset Managers, and Financial Institutions, coordinating across Operations, Technology, Risk & Compliance, and Client Services to deliver outcomes.

Qualifications

• 5+ years in PMO/Change/BA within Financial Services.

Responsibilities

• Lead end-to-end client onboarding and change initiatives.
• Manage project delivery including planning, governance, RAID, milestones, reporting.
• Serve as primary client contact and manage senior stakeholder expectations.
• Gather and analyse business requirements; facilitate workshops.
• Coordinate cross-functional teams across Operations, Technology, Product, Risk & Compliance, and Client Services.
• Identify and mitigate risks to ensure timely delivery across multiple projects.

Skills

Project Management

PMO

Change Management

Business Analysis

Stakeholder Management

Client Onboarding

Risk Management

Communication

Job description

About Us

Capco is a global technology and management consultancy specializing in driving digital transformation in the financial services and insurance industries. Capco is committed to providing clients with practical solutions. We offer a globally integrated service with offices in leading financial centers across the globe. We have the people, the vision, and the passion.

About Us

Capco is a global technology and management consultancy specializing in driving digital transformation in the financial services and insurance industries. Capco is committed to providing clients with practical solutions. We offer a globally integrated service with offices in leading financial centers across the globe. We have the people, the vision, and the passion.

We are growing through a significant growth journey, now is a very good time to join us as we expand geographically, increase headcount and disrupt the consulting market across APAC with entrepreneurial and agile thinking

Role Responsibilities

We are currently seeking a Senior Consultant to support and drive the growth of our Securities Services practice, with a strong focus on Client Change Transformation. This is an exciting opportunity to be a leader, driving complex client programs, shape delivery approaches, and building consulting capability across the practice

As a Senior Consultant within the Capital Markets team, you be part of Client Onboarding & Change projects across securities services for top-tier financial institution

Key Responsibilities

• Lead end-to-end client onboarding and change initiatives for Banks, Asset Managers, and Financial Institutions.
• Manage project delivery including planning, governance, RAID management, milestone tracking, and executive reporting.
• Act as the primary client contact, building trusted relationships and managing senior stakeholder expectations.
• Gather and analyse business requirements, facilitating workshops and translating needs into practical solutions and delivery plans.
• Coordinate cross-functional teams across Operations, Technology, Product, Risk & Compliance, and Client Services to drive successful outcomes.
• Identify and mitigate risks, resolve issues, and ensure timely delivery across multiple concurrent projects.

Key Requirements

• 5+ years' experience in Project Management, PMO, Change Management, or Business Analysis within Financial Services, Banking, Asset Servicing, or Consulting.
• Proven track record delivering business transformation, operational change, regulatory change, or client onboarding programmes.
• Strong project management skills with expertise in governance, stakeholder management, RAID management, and delivery oversight.
• Experience in Fund services, Fund Administration, Transfer Agency, Custody Services, or Investment Operations is advantageous
• Excellent communication, facilitation, and influencing skills, with the ability to engage senior stakeholders and clients.
• Demonstrated ability to manage complex projects and multiple priorities in a fast-paced environment.
• Fluency in English required, Cantonese and Mandarin highly preferred.

Why Join Capco?

You will work on engaging projects with some of the largest banks and leading financial services in the world, on projects that will transform the financial services industry.