Client Onboarding & Change Project Manager | Bank

Capco Group; Hong Kong; On-site; HKD 600,000 - 900,000; Full time

Job summary

Capco is seeking a Senior Consultant in Hong Kong to drive client onboarding and change initiatives within the Securities Services practice. You will lead cross-functional delivery for top financial institutions, shaping delivery approaches and building consulting capability across the practice.

As part of Capital Markets, you will work on onboarding programs and change projects across securities services, coordinating with Operations, Technology, and Risk teams to deliver complex client

Qualifications

• 5+ years' experience in Project Management, PMO, Change Management, or Business Analysis within Financial Services, Banking, Asset Servicing, or Consulting.
• Proven track record delivering business transformation, operational change, regulatory change, or client onboarding programmes.
• Strong project management skills with expertise in governance, stakeholder management, RAID management, and delivery oversight.
• Experience in Fund services, Fund Administration, Transfer Agency, Custody Services, or Investment Operations is advantageous
• Excellent communication, facilitation, and influencing skills, with the ability to engage senior stakeholders and clients.
• Demonstrated ability to manage complex projects and multiple priorities in a fast-paced environment.
• Fluency in English required, Cantonese and Mandarin highly preferred.

Responsibilities

• Lead end-to-end client onboarding and change initiatives for Banks, Asset Managers, and Financial Institutions.
• Manage project delivery including planning, governance, RAID management, milestone tracking, and executive reporting.
• Act as the primary client contact, building trusted relationships and managing senior stakeholder expectations.
• Gather and analyse business requirements, facilitating workshops and translating needs into practical solutions and delivery plans.
• Coordinate cross-functional teams across Operations, Technology, Product, Risk & Compliance, and Client Services to drive successful outcomes.
• Identify and mitigate risks, resolve issues, and ensure timely delivery across multiple concurrent projects.

Skills

Project management

PMO

Change management

Business analysis

Stakeholder management

Financial services knowledge

Client onboarding

Tools

RAID management

Governance frameworks

Job description

China - Hong Kong

ABOUT US

Capco is a global technology and management consultancy specializing in driving digital transformation in the financial services and insurance industries. Capco is committed to providing clients with practical solutions. We offer a globally integrated service with offices in leading financial centers across the globe. We have the people, the vision, and the passion.

We are growing through a significant growth journey, now is a very good time to join us as we expand geographically, increase headcount and disrupt the consulting market across APAC with entrepreneurial and agile thinking

ROLE RESPONSIBILITIES

We are currently seeking a Senior Consultant to support and drive the growth of our Securities Services practice, with a strong focus on Client Change Transformation. This is an exciting opportunity to be a leader, driving complex client programs, shape delivery approaches, and building consulting capability across the practice

As a Senior Consultant within the Capital Markets team, you be part of Client Onboarding & Change projects across securities services for top-tier financial institution

KEY RESPONSIBILITIES

Lead end-to-end client onboarding and change initiatives for Banks, Asset Managers, and Financial Institutions.

Manage project delivery including planning, governance, RAID management, milestone tracking, and executive reporting.

Act as the primary client contact, building trusted relationships and managing senior stakeholder expectations.

Gather and analyse business requirements, facilitating workshops and translating needs into practical solutions and delivery plans.

Coordinate cross-functional teams across Operations, Technology, Product, Risk & Compliance, and Client Services to drive successful outcomes.

Identify and mitigate risks, resolve issues, and ensure timely delivery across multiple concurrent projects.

KEY REQUIREMENTS

5+ years' experience in Project Management, PMO, Change Management, or Business Analysis within Financial Services, Banking, Asset Servicing, or Consulting.

Proven track record delivering business transformation, operational change, regulatory change, or client onboarding programmes.

Strong project management skills with expertise in governance, stakeholder management, RAID management, and delivery oversight.

Experience in Fund services, Fund Administration, Transfer Agency, Custody Services, or Investment Operations is advantageous

Excellent communication, facilitation, and influencing skills, with the ability to engage senior stakeholders and clients.

Demonstrated ability to manage complex projects and multiple priorities in a fast-paced environment.

Fluency in English required, Cantonese and Mandarin highly preferred.

WHY JOIN CAPCO?

You will work on engaging projects with some of the largest banks and leading financial services in the world, on projects that will transform the financial services industry.