Client Onboarding & Change Lead – Capital Markets

Capco Group; Hong Kong; On-site; HKD 600,000 - 900,000; Full time

Job summary

Capco is seeking a Senior Consultant in Hong Kong to drive client onboarding and change initiatives within the Securities Services practice. You will lead cross-functional delivery for top financial institutions, shaping delivery approaches and building consulting capability across the practice.

As part of Capital Markets, you will work on onboarding programs and change projects across securities services, coordinating with Operations, Technology, and Risk teams to deliver complex client

Qualifications

• 5+ years' experience in Project Management, PMO, Change Management, or Business Analysis within Financial Services, Banking, Asset Servicing, or Consulting.
• Proven track record delivering business transformation, operational change, regulatory change, or client onboarding programmes.
• Strong project management skills with expertise in governance, stakeholder management, RAID management, and delivery oversight.
• Experience in Fund services, Fund Administration, Transfer Agency, Custody Services, or Investment Operations is advantageous
• Excellent communication, facilitation, and influencing skills, with the ability to engage senior stakeholders and clients.
• Demonstrated ability to manage complex projects and multiple priorities in a fast-paced environment.
• Fluency in English required, Cantonese and Mandarin highly preferred.

Responsibilities

• Lead end-to-end client onboarding and change initiatives for Banks, Asset Managers, and Financial Institutions.
• Manage project delivery including planning, governance, RAID management, milestone tracking, and executive reporting.
• Act as the primary client contact, building trusted relationships and managing senior stakeholder expectations.
• Gather and analyse business requirements, facilitating workshops and translating needs into practical solutions and delivery plans.
• Coordinate cross-functional teams across Operations, Technology, Product, Risk & Compliance, and Client Services to drive successful outcomes.
• Identify and mitigate risks, resolve issues, and ensure timely delivery across multiple concurrent projects.

Skills

Project management

PMO

Change management

Business analysis

Stakeholder management

Financial services knowledge

Client onboarding

Tools

RAID management

Governance frameworks

Job description

Capco is seeking a Senior Consultant in Hong Kong to drive client onboarding and change initiatives within the Securities Services practice. You will lead cross-functional delivery for top financial institutions, shaping delivery approaches and building consulting capability across the practice.

As part of Capital Markets, you will work on onboarding programs and change projects across securities services, coordinating with Operations, Technology, and Risk teams to deliver complex client