SENIOR CLIENT ADVISOR

HK03 Richemont Asia Pacific Ltd; Hong Kong; On-site; HKD 280,000 - 440,000; Full time

Job summary

HK03 Richemont Asia Pacific Ltd in Hong Kong seeks a luxury watch retail professional with proven sales excellence and a client‑centric mindset.

You will drive boutique sales, provide exceptional customer service, and uphold brand standards, product knowledge, and compliant procedures while collaborating with a dynamic team of luxury specialists.

Qualifications

• Minimum 5 years' experience in luxury watch industry.
• Fluent in Cantonese, English and Mandarin.
• Strong selling techniques and customer service.
• Outgoing, self-motivated and a team player.

Responsibilities

• Sales and customer service
• Maximize the sales of products by achieving own sales targets and helping to achieve Boutique targets
• Provide qualitative customer service by delivering the best customer service
• Promote and sell products by identifying customers' needs and suggesting merchandise
• Policies and procedures
• Understand and abide by safety regulations and security procedures
• Ensure Boutique appearance meets standards and product displays follow specifications
• Have complete and accurate knowledge of the Brand and products
• Follow authorization and reporting procedures

Skills

Luxury watch industry experience

Sales

Customer service

Team player / communication

Job description

THE WATCHMAKER OF WATCHMAKERS Since 1833, driven by an unquenchable thirst for innovation and creativity, and inspired by the peaceful natural surroundings of its home in the Vallée de Joux, Jaeger-LeCoultre has been distinguished by its mastery of complications and the precision of its mechanisms. Known as the Watchmaker of Watchmakers, the Manufacture has expressed its relentlessly inventive spirit through the creation of more than 1,300 different calibres and the award of more than 400 patents. Harnessing 190 years of accumulated expertise, La Grande Maison's watchmakers design, produce, finish and ornament the most advanced and precise mechanisms, blending passion with centuries-old savoir-faire, linking the past to the future, timeless but always up with the times. With 180 skills brought together under one roof, the Manufacture creates fine timepieces that combine technical ingenuity with aesthetic beauty and a distinctively understated sophistication.

Main Responsibilities

• Sales and customer service
• Maximize the sales of products, by achieving his or her own individual sales targets and helping to achieve the Boutique targets (total turnover, average sales receipt amount, product mix, number of transactions)
• Provide qualitative customer service by delivering the best customer service
• Promote and sell products by identifying customers' needs and suggest merchandise to meet their needs
• Policies and procedures
• Understands and abide by safety regulations and security procedures
• Ensure that the Boutique appearance is up to standards and the display of products are presented in accordance with specifications
• Have complete and accurate knowledge of the Brand and our products
• Follow authorization and reporting procedures

Candidate Profile

• Minimum 5 years' experience in luxury watch industry
• Good command of Cantonese, English and Mandarin
• Self-motivated with positive attitude and professional selling techniques
• Outgoing team player with strong interpersonal and communication skills

In our Group, you can start anywhere and go everywhere. Internal mobility is one of the best growth accelerators to develop within Richemont and our Maisons. We encourage our people to be curious, drive their own career, and dream big.