Senior AV Technician - L2

Kinly’s Global Services; Hong Kong; On-site; HKD 402,000 - 580,000; Full time

Job summary

Kinly in Hong Kong is seeking a Senior AV Event Technician – L2 to provide AV and VC setup and support across all meeting rooms. You will work with the AVNOC team to troubleshoot faults, perform L1/L2 incident management and assist project managers in delivering assignments.

This role involves proactive health checks, software upgrades, and assisting with training of new starters and freelancers. Fluent Cantonese and English are required, and shifts are 8am-5pm or 10am-7pm, Monday to Friday,

Qualifications

• Proven experience in a similar AV/VC role.
• Strong capability with a broad variety of AV & VC systems.
• Fluent in Cantonese and English.

Responsibilities

• Provide AV and VC set-up and technical support across all meeting rooms.
• Advanced fault finding and troubleshooting.
• L1/L2 incident management.
• Support Project Managers in the successful delivery of projects.
• Assist AVNOC with delivery of a due diligence program providing reporting on room conditions and recommending upgrades and improvements.
• Carry out proactive health checks in accordance with SOP.
• Service continuity support including preparation for restoration of service from Power Downs, Black Building Exercises and other planned or unplanned Business Continuity Management activities.
• Assist with software upgrades.
• Assist with support for video/audio conferencing problems - Investigate faults and recommend further actions to rectify.
• Ensure all multi-media / presentation rooms are maintained in good working order.
• Presentation / multi-media meeting room support, including duration support.
• Assist, where possible, with IT-related enquiries during supports. Escalate issues if required.
• Advise clients on best practice
• Assist with training of new starters and freelancers

Skills

AV/VC skills

Broad AV/VC systems

Effective communication

Bilingual Cantonese/English

Job description

Role:Senior AV Event Technician – L2

Contract Type:Full-time, Permanent

Location:Hong Kong

Salary:Negotiable (dependent on experience), plus company benefits

Interview Process:2-stage (Virtual and Face-to-face)

Hours:Monday – Friday – 40 hours (rotational shifts; 8am - 5pm,10am - 7pm)

Kinly is a leading integrator of audio-visual and unified communications solutions, and the largest in Europe, serving as a globally trusted technology advisor to leading organisations. For more than 25 years, we have been designing, developing, integrating and supporting complex audiovisual solutions and businesses rely on us to deliver consistently secure and flexible meeting experiences.

Exciting new opportunity has arisen for a proven AV Events Technician, to join a well-known globally recognised business, to provide AV technical support for all meeting rooms across our client’s estate.

Working with the Subject Matter Expert and AVNOC team you will ensure resolution to any issues that arise.

The position involves a high degree of exposure, working sometimes with executive management and managing directors to provide the services below.

Key responsibilities:

• Provide AV and VC set-up and technical support across all meeting rooms and VC equipped rooms

• Advanced fault finding and troubleshooting

• Perform L1/L2 incident management

• Support Project Managers in the successful delivery of projects

• Assist the AVNOC with delivery of a due diligence program providing reporting on room conditions and recommending upgrades and improvements

• Carry out proactive health checks in accordance with SOP

• Service continuity support including preparation for a restoration of service from Power Downs, Black Building Exercises and other planned or unplanned Business Continuity Management activities

• Assist with software upgrades

• Assist with support for video/audio conferencing problems - Investigate faults and recommend further actions to rectify

• Ensure all multi-media / presentation rooms are maintained in good working order

• Presentation / multi-media meeting room support, including duration support

• Assist, where possible, with IT-related enquiries during supports. Escalate issues if required.

• Advise clients on best practice

• Assist with training of new starters and freelancers

Skills and experience:

• Proven experience working in a similar role, with strong Audio Visual and Video Conferencing skills

• Strong capability with a broad variety of AV & VC systems

• Confident and credible communicator

• Fluency in both Cantonese and English

Equal Opportunities:

Kinly is committed to providing equal opportunities in employment, all qualified applicants will receive consideration for employment without regard to sex, age, gender identity, pregnancy, colour, race, national origin, sexual orientation, disability, religion or any other ‘protected characteristics. We welcome your application.