Senior Associate, Platform Growth & Operations Support

Lalamove; Hong Kong; On-site; HKD 360,000 - 520,000; Full time

Job summary

Lalamove is seeking an Operations Support Senior Associate in Hong Kong to own platform configurations, business settings, and market growth initiatives like incentives and subsidies. You will act as a bridge between Business, Tech, and Market Growth teams, ensuring precise configurations, data accuracy, and workflow efficiency.

You will lead with hands-on execution, optimize processes with AI and automation, and maintain clear documentation while collaborating across departments to drive

Qualifications

• 3–4 years of hands-on experience in operations, platform backend configuration, e-commerce operations, or data/process management.
• Meticulous attention to detail with a zero-tolerance approach to critical operational errors.
• Strong communication and stakeholder management skills; able to translate business needs into precise technical configurations.
• Proactive problem-solver who seeks ways to do things smarter and faster.

Responsibilities

• Execute daily platform configurations, business logic settings and market initiatives with precision to maintain service levels.
• Monitor operations and ensure market activities and incentives stay within allocated budgets.
• Rigorously review and validate operational data to prevent live platform issues.
• Develop and maintain SOPs, change logs, and documentation for clear tracking.
• Experiment with AI tools or low-code solutions to streamline repetitive tasks and validate data more efficiently.
• Hold as liaison between Business/Market Growth teams and Tech/Product teams to align requirements with configurations.

Skills

Strong communication skills

Precision

Operational excellence

AI and automation

Cross-functional collaboration

Tools

Low-code platforms

Automation tools

AI tools

Job description

We are looking for a highly meticulous, structured, and proactive Operations Support Senior Associate to join our expanding operations team. In this role, flawless daily execution is your foundation—you will take full ownership of platform configurations, business settings, and market growth initiatives (e.g. incentives, coupons, subsidies). Grounded in your hands-on operational expertise, you will act as a key bridge between cross-functional teams, leveraging your strong communication skills and modern tools (including AI and automation) to continuously optimize operational efficiency and workflow accuracy.

Hands-On Configuration Execution

• Execute daily platform configurations, business logic settings, and market initiatives (online incentives, subsidies) with absolute precision to maintain target service levels.
• Monitor day-to-day operations and strictly ensure all market activities and incentives align with the allocated budget.
• Rigorously review and validate operational data to ensure zero configuration errors and prevent live platform issues.
• Develop, refine, and maintain systematic documentation, SOPs, and configuration change logs for clear operational tracking.

Operational Optimization & AI Adoption

• Deeply understand ground-level execution pain points to proactively identify process bottlenecks.
• Experiment with and integrate AI tools automation, or low-code solutions to streamline repetitive execution tasks and enhance data validation efficiency.
• Contribute to the continuous refinement of market performance monitoring and operational management frameworks.

Cross-Functional Communication & Support

• Serve as the main liaison between Business/Market Growth teams and Tech/Product teams, translating commercial requirements into precise technical configurations.
• Communicate operational constraints, timelines, and logic effectively to non-technical stakeholders to ensure seamless alignment.
• Provide dedicated operational support for ad-hoc cross-departmental projects.

Experience

3-4 years of hands-on experience in operations, platform backend configuration, e-commerce operations, or data/process management.

Core Mindset & Competencies

• Precision & Execution First: Meticulous attention to detail with a zero-tolerance approach to critical operational errors; comfortable with repetitive, high-stakes configuration work.
• Strong Communication: Excellent interpersonal and stakeholder management skills—able to negotiate, clarify logic, and build strong cross-functional relationships.
• Optimization & Growth Mindset: A proactive problem-solver who doesn't just execute, but actively seeks ways to do things smarter and faster.

To all candidates- Lalamove respects your privacy and is committed to protecting your personal data.

This Notice will inform you how we will use your personal data, explain your privacy rights and the protection you have by the law when you apply to join us. Please take time to read and understand this Notice.

Candidate Privacy Notice: https://www.lalamove.com/en-hk/candidate-privacy-notice