Associate, Platform Growth and Operations

Lalamove; Hong Kong; On-site; HKD 180,000 - 320,000; Full time

Job summary

A leading logistics platform in Hong Kong is seeking a Platform Operations Associate to enhance user experience and optimize marketplace efficiency. The role involves analyzing data to develop strategies, collaborating with teams, and utilizing insights for operational improvements. Ideal candidates should have over 2 years of experience in operations or analytics, strong communication skills, and proficiency in data analysis. Fresh graduates with relevant internships may also apply. This position offers a dynamic environment, combining several operational responsibilities.

Qualifications

• Over 2 years experience in operations, analytics, or growth roles in a tech start-up/platform company preferred.
• Proficiency in data analysis and translating insights into action.
• Strong communicator, fluent in English (written/spoken).
• Project management experience with steering multiple stakeholders.
• Good understanding of marketplace dynamics (pricing, elasticity, churn).
• Entrepreneurial mindset with bias for experimentation.
• Strong communicator, fluent in English (written/spoken).

Responsibilities

• Optimize the supply-demand balance using various strategies.
• Analyze large datasets to create actionable insights.
• Develop and implement localized strategies for driver and user retention.
• Collaborate with cross-functional teams for product enhancement.

Skills

Data analysis

Project management

Communication

Understanding of marketplace dynamics

Entrepreneurial spirit

Job description

The Platform Growth and Operations team is ultimately helping to drive more holistic solutions in order to maximize the efficiency and balance of the marketplace. We are looking for a Platform Operations Associate who will support our business by combining data insights and local market intelligence to grow the marketplace while ensuring good user experience through optimizing commercial settings and online platform tactics, while also contributing to the product development process and maintaining an on‑going dialogue with our city operations teams. You will need to wear many hats, work smart and iterate quickly.

What you will do:

• Optimize Supply‑Demand Balance: Use driver incentives, user promotions, pricing strategies, and performance reviews to boost transactions, service quality, and user retention while addressing gaps.
• Data‑Driven Decision Making: Analyze large datasets to create actionable insights, refine performance frameworks, and design experiments (e.g., A/B tests) for market‑specific campaigns.
• Develop Localized Strategies: Create and implement tailored strategies for driver and user activation/retention, ensuring cost‑effective budget allocation for growth and profitability.
• Collaborate and Support Initiatives: Partner with cross‑functional teams, provide market feedback for product enhancements and support regional/global projects like market expansions and peak season planning.

What you will need:

• Over 2 years experience in operations, analytics, or growth roles in a tech start‑up/platform company preferred.
• Fresh graduates with relevant internships/projects may apply.
• Proficiency in data analysis and translating insights into action.
• Project management expertise with ability to juggle stakeholders (market teams and different functional teams).
• Good understanding of marketplace dynamics (e.g., pricing elasticity, churn drivers).
• Entrepreneurial spirit with a bias for experimentation and rapid iteration.
• Strong communicator, fluent in English (written/spoken)

Candidate Privacy Notice

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Candidate Privacy Notice: https://www.lalamove.com/en-hk/candidate-privacy-notice