Lead, Platform Growth and Operations

Lalamove; Hong Kong; On-site; HKD 334,800 - 502,200; Full time

Job summary

A leading logistics platform based in Hong Kong is seeking an Assistant Manager / Lead for its Platform Growth and Operations team. This role focuses on driving market growth through data insights and local intelligence. Responsibilities include refining performance monitoring frameworks, developing retention strategies, and managing budgets for marketing initiatives. The ideal candidate has over 6 years of experience in operations, strong analytical skills, and the ability to work effectively across functional teams. Join us to make an impact and enhance user experience in a fast-paced environment.

Qualifications

• 6+ years of experience in Operations or a similar analytical role.
• Experience in a high-growth start-up environment.
• Previous experience working with large data sets.

Responsibilities

• Lead market performance monitoring and management framework.
• Develop regional driver and user retention strategies.
• Conduct ongoing performance reviews and implement optimization initiatives.

Skills

Data analysis

Project management

Cross-cultural team collaboration

Communication

Job description

The Platform Growth and Operations team is ultimately helping to drive more holistic solutions in order to maximize the efficiency and balance of the marketplace. We are looking for a skillful Assistant Manager /Lead, who will support our business by combining data insights and local market intelligence to grow the marketplace while ensuring good user experience through optimizing commercial settings and online platform tactics, while also contributing to the product development process and maintaining an on-going dialogue with our city operations teams. You will need to wear many hats, work smart and iterate quickly.

What you will do:

• Lead continuous refinement of market performance monitoring and management framework and process to ensure a structured approach to drive market growth through combination of data analysis and market intelligence collection
• Assist in developing regional driver & user retention and growth strategies and localizing to markets' specific action plans
• Assist in longer-term performance review focusing on supply & demand growth and campaign effectiveness, and collaborate with BI& Analytics team on scalable data and analytics solutions to facilitate planning and decision making to support markets' growth
• Conduct ongoing performance review and lead the implementation of optimization initiatives (e.g. user promotions and engagement initiatives) for designated markets with the objective of maximizing online platform / marketplace demand growth and sustainable user active rate
• Manage the online platform budget for your designated markets, and to maximise the effectiveness and ROI of implemented campaigns and initiatives
• Collaborate with city teams and other functional departments to ensure business and team objectives are met

What you will need:

• 6+ years of experience in Operations or a similar analytical role; relevant experience in a high-growth start-up environment
• Previous experience working with, analyzing, and presenting findings from large data sets
• Proven track record of effective project management, with the ability to work with multiple stakeholders
• Ability to work effectively with cross-cultural and functional teams
• Strong verbal and written communication skills with fluent proficiency in written and spoken English
• Team management experience a plus
• Candidates with less experience will be considered as Senior Associate, Platform Growth & Operations

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