Associate/ Senior Associate, Driver Operations

Lalamove; Hong Kong; On-site; HKD 360,000 - 480,000; Full time

Job summary

Lalamove in Hong Kong is seeking a Senior Operations Associate to lead Driver Operations across markets, ensuring smooth, data-driven execution and cross-functional collaboration.

You will analyze local contexts, drive improvements, and share learnings with global teams, while maintaining a strong focus on English communication and stakeholder empathy.

Qualifications

• Degree holder in any discipline.
• At least 3 years in a fast-moving environment; e-commerce or delivery background a plus.
• Strong cross-regional communication.
• Data-driven and analytical mindset.
• English fluency; proactive and detail-oriented.

Responsibilities

• Ensure the overall success of Driver Operations across markets.
• Bridge communications between functional departments and local Driver Operations.
• Acquire deep quantitative & qualitative understanding of local situations, problems, and opportunities.
• Help markets apply learnings & standards to solved problems.
• Plan, execute and review initiatives in a data-driven way.
• Document and share data-supported learnings with other markets.

Skills

Analytical mindset

Data-driven

Project management

Education

Degree in any discipline

Tools

Excel

Tableau

Job description

At Lalamove, we believe in the power of community. Millions of drivers and customers use our technology every day to connect with one another and move things that matter. Delivery is what we do best and we ensure it is always fast and simple. Since 2013, we have tackled the logistics industry head on to find the most innovative solutions for the world’s delivery needs. We are full steam ahead to make Lalamove synonymous with delivery and on a mission to impact as many local communities we can. We have massively scaled our efforts across Asia and now have our sights on taking our best in class technology to the rest of the world. And we need your help to get us there!

We are seeking an Senior Operations Associate who will not back down in the face of challenge, who is ready to try new things and is ready to make history together with the rest of the team at Lalamove. Life at Lalamove is fast-paced, thrilling, and we are constantly doing things no one has ever done before.

Key Responsibilities

• To ensure the overall success of Driver Operations in respective markets across our global presence
• Be the main bridge of effective communications and collaborations between Functional Departments & local Driver Operations
• Acquire a deep quantitative & qualitative understanding of local situations, problems, and opportunities
• Help markets adopt and apply learnings & standards on already-solved problems
• Work with markets to plan, execute and review initiatives in a data-driven way to tackle new problems / opportunities
• Document and share data-supported local learnings with other markets

Qualifications

• Degree holder in any disciplines
• At least 3 years (s) experience in a fast-moving environment. Experience with e-commerce or delivery platforms will be a plus
• Ability to communicate effectively across different regions
• Analytical and data-driven, proven success in project management
• Curious about facts, able to empathize with stakeholders from diverse backgrounds, and willing to dig deep and understanding underlying root causes
• Positive, passionate, proactive, self-initiative and attentive to details
• Proficiency in written and spoken English
• Ability to champion new processes from plan to close
• Knowledge on Excel spreadsheets and Tableau is preferred

To all candidates- Lalamove respects your privacy and is committed to protecting your personal data.

This Notice will inform you how we will use your personal data, explain your privacy rights and the protection you have by the law when you apply to join us. Please take time to read and understand this Notice. Candidate Privacy Notice: https://www.lalamove.com/en-hk/candidate-privacy-notice