Sr. Support Analyst, End User Services, IT

CLSA; Hong Kong; On-site; HKD 480,000 - 640,000; Full time

Job summary

CLSA is seeking an experienced Senior Desktop Support to provide dedicated end-user support for our Hong Kong trading floors. The role focuses on ensuring stability, availability, and performance of desktop technologies and market data applications for front-office users.

Ideal candidates will have 5–8 years of desktop support experience in financial services, strong knowledge of Bloomberg/Refinitiv platforms, Windows/macOS, MS 365, and ITIL processes, and fluency in English, Mandarin and

Qualifications

• Bachelor’s degree in IT or related field.
• 5–8 years desktop support experience, preferably in financial services.
• Hands-on experience with Bloomberg and Refinitiv platforms.
• Strong knowledge of Windows, macOS, MS 365, and basic networking.
• Fluent in English, Mandarin and Cantonese; excellent communication.
• ITIL service management experience.

Responsibilities

• Provide dedicated technical support for trade floor users.
• Support Bloomberg, Refinitiv, and other market data platforms.
• Manage market data licenses, renewals, and vendor relations for HK.
• Install, configure, and troubleshoot desktop systems and apps.
• Coordinate joiner/leaver provisioning and access.
• Ensure IT security policies are followed and on-call during trading hours.
• Assist with video conferencing management and asset inventory.

Skills

Desktop support

Bloomberg

Refinitiv

Windows

macOS

Microsoft 365

Networking basics

ITIL

English/Mandarin/Cantonese

Education

Bachelor's degree in Information Technology

Tools

Bloomberg Terminal

Refinitiv Eikon

Market data platforms

Job description

We are seeking an experienced and customer-focused Senior Desktop Support to provide dedicated end-user-support for our Hong Kong Trading Floors. The successful candidate will be responsible for supporting front-office users, ensuring the stability, availability, and performance of desktop technologies and market data applications.

This role requires a strong understanding of financial markets technology, market data platforms, desktop infrastructure, and trade floor operations. The individual will work closely with business users, application teams, infrastructure teams, and external vendors to deliver a high standard of technical support in a fast-paced, high-pressure environment.

Key Areas of Responsibilities

• Provide dedicated technical support for trade floor users
• Support and troubleshoot Bloomberg, Refinitiv, and other market data platforms.
• Manage market data licenses, renewals, and vendor relationships for Hong Kong.
• Participate in BCP testing and support onboarding of new market data applications.
• Install, configure, and troubleshoot desktop systems, peripherals, applications, and trade floor-specific market data applications
• Coordinate joiner setup, leaver deprovisioning, and user access requirements.
• Manage procurement of PCs, peripherals, and End User Services (EUS) equipment.
• Collaborate with other IT teams and vendors to escalat and resolve complex technical issues
• Responsible for video conferencing management and presentation support
• Maintain IT asset inventory and lifecycle records.
• Ensure compliance with IT security policies and procedures.
• Provide on-call support during critical trading hours.
• Identify and recommend technology improvements to enhance the user experience.

Requirements

• Bachelor's degree in Information Technology or related discipline.
• Around 5-8 years of desktop support experience, preferably within financial services or investment banking.
• Hands-on experience supporting Bloomberg, Refinitiv, and local market data products.
• Strong knowledge of Windows, macOS, Microsoft 365, and basic networking.
• Excellent troubleshooting and problem-solving skills.
• Working knowledge of ITIL service management processes.
• Fluent in English, Mandarin and Cantonese.
• Excellent verbal and written communication skills.