IT Operations Senior Associate - Virtual Asset Trading Platform

Tokalent; Hong Kong; On-site; HKD 420,000 - 660,000; Full time

Job summary

Tokalent seeks an IT Operations Senior Associate for a Virtual Asset Trading Platform in Hong Kong. You will monitor IT infrastructure, support end-users, resolve incidents, and coordinate with DevOps for deployments.

Applicants should have a BS in Computer Science, experience in IT operations on trading platforms, and familiarity with ITIL and financial markets. English plus Mandarin/Cantonese are required, with strong problem-solving and security awareness.

Qualifications

• Bachelor's degree in Computer Science or related field preferred.
• Experience in IT operations support especially on trading platforms, cloud, web and mobile application infrastructure support.
• Good understanding of financial markets and trading operations of any of the asset class i.e., Equities, Fixed Income, FX, Derivatives or Digital Asset (Cryptocurrency).
• Familiarity with business applications and their functionalities.
• Familiarity with ITIL framework and practices is a plus.

Responsibilities

• Monitor and maintain IT infrastructure, systems, networks and applications for security, availability, stability, capacity and performance.
• Assist end-users with support requests, troubleshooting, issue resolution, and application functionality queries.
• Resolve application-related incidents and problems, escalate when needed, and collaborate with teams for resolution.
• Contribute to service operations, ticket management, and SLA adherence.
• Support application deployments and upgrades, coordinate with R&D and DevOps teams, and assist with documentation and change execution.
• Adhere to security policies, and report incidents or vulnerabilities.
• Maintain process documentation and contribute to knowledge sharing systems.
• Stay updated on emerging technologies and industry best practices.

Skills

IT operations

Trading platforms

Analytical thinking

English language

Mandarin and Cantonese

Education

Bachelor's degree in Computer Science or related field

Tools

ITSM tools

Job description

IT Operations Senior Associate - Virtual Asset Trading Platform

Job Openings IT Operations Senior Associate - Virtual Asset Trading Platform

About the job IT Operations Senior Associate - Virtual Asset Trading Platform

IT Operations Senior Associate / Manager - Virtual Asset Trading Platform Role

Company

Our client is a company applying to the virtual asset trading platform SFC type 1 and 7 licenses in Hong Kong.

Key responsibilities

• Monitor and maintain IT infrastructure, systems, networks and applications for security, availability, stability, capacity and performance.
• Assist end-users with support requests, troubleshooting, issue resolution, and application functionality queries.
• Resolve application-related incidents and problems, **escalate** when needed, and collaborate with teams for resolution.
• Contribute to service operations, ticket management, and SLA adherence.
• Support application deployments and upgrades, coordinate with R&D and DevOps teams, and assist with documentation and change execution.
• Adhere to security policies, and report incidents or vulnerabilities.
• Maintain process documentation and contribute to knowledge sharing systems.
• Stay updated on emerging technologies and industry best practices.

Requirements

• Bachelor's degree in Computer Science or related field preferred.
• Experience in IT operations support especially on trading platforms, cloud, web and mobile application infrastructure support.
• Good understanding of financial markets and trading operations of any of the asset class i.e., Equities, Fixed Income, FX, Derivatives or Digital Asset (Cryptocurrency).
• Familiarity with business applications and their functionalities.
• Analytical and problem-solving skills for troubleshooting.
• Basic knowledge of IT security principles and compliance.
• Proficiency in ITSM tools or support ticketing systems is a plus.
• Relevant certifications or coursework in IT support or ops is a plus.
• Familiarity with ITIL framework and practices is a plus.
• Excellent verbal and written communication in English, be able to read and converse in Mandarin and Cantonese