Senior Application Support Manager, Investment bank

Recruit Logic Limited; Hong Kong; On-site; HKD 900,000 - 1,200,000; Full time

Job summary

Recruit Logic Limited seeks an experienced Senior Application Support Manager for an investment bank to lead first-line support for wealth management trading systems. You will manage production issues, coordinate with vendors and in-house teams, and oversee system upgrades and deployments across global markets.

The role requires 8+ years in trading system support or equivalent, with strong knowledge of equity/futures trading and connectivity. Mandarin is a plus; HK experience advantageous.

Qualifications

• 8+ years experience in application support on trading systems (e.g. Sharp Point, TTL) or similar; associate level considered for less experience.
• Experience in investment banks, brokerages or system vendors is an advantage.
• Knowledge of equity/futures trading and settlement system functionality, bank transfer, and HK/Global market connectivity.
• Experience resolving production issues, dealing with end users and vendors; strong problem-solving and troubleshooting.
• Exposure to FIX, Windows scheduling, monitoring or reporting is favorable.
• Knowledge of SQL, scripting and DB2 is beneficial.
• Experience with bug or issue tracking systems is a plus.
• Strong analytical and presentation skills; good written/spoken English; Mandarin is an advantage.

Responsibilities

• Provide first-line production support for wealth management / trading systems.
• Manage, resolve and investigate production issues and follow through cases.
• Coordinate with vendors and in-house development teams to implement IT solutions.
• Plan and execute internal testing for system upgrades with documented results.
• Assist in user acceptance testing and system deployments.
• Manage upgrades or new projects for team applications per change control and policy.
• Perform health checks and maintain system stability for local and global markets.
• Provide remote support during emergencies or incidents.

Skills

SQL

DB2

Scripting

Troubleshooting

Vendor management

End-user support

Trading systems knowledge

Problem solving

English/Mandarin (language skills)

Education

Bachelor's degree in Computer Science

Tools

FIX

Windows scheduling

Monitoring tools

Bug/Issue tracking systems

Job description

Senior Application Support Manager, Investment bank

Responsible for providing first line application production support for wealth management business.

Manage, resolve and investigate production system issues and follow through the cases, mainly focused on securities, futures and stock options trading systems, including Internet trading channel, mobile app and etc.

Laisse with vendor and in-house development team to implement IT solution

Plan and execute internal testing for system upgrade with documented result as according to company standards and procedures.

Involved on enhancements for in-house developed programs like SQL query or update.

Assist in user acceptance test and execute system deployments.

Manage system upgrade or new projects for applications handled by the team, according to change management and company policy

Perform rotated health check and maintain the system stability and availability for local and global markets.

Provide remote support in case of emergency/incidents

Requirements

Degree holder in Computer Science or related discipline(s).

8+ years experience in application support on trading systems (e.g. Sharp Point, TTL) is an advantage; Candidates with less experience may be considered for an application support associate.

Working experience in investment bank, brokerage or system vendor is an added advantage.

Sound knowledge of equity / futures trading and settlement system functionality, bank transfer, operation flow, HKEx and global market connectivity (direct or via execution broker) are preferable.

Experience in dealing with end users and system vendors, problems solving and troubleshooting production issues for the systems are preferable.

Exposure to other technical skills and application infrastructure e.g. FIX, Windows schedule, application monitoring or reporting is preferable.

Knowledge in SQL, scripting and DB2 will be advantage.

Experience in using bug or issue tracking systems is added advantage.

Good analytical and presentation skills.

Good command of written and spoken English, fluency in Mandarin is an advantage.