IT App Support (Leading iBank, up to 80K)

Recruit Logic Limited; Hong Kong; On-site; HKD 48,000 - 80,000; Full time

Job summary

Recruit Logic Limited is looking for an IT App Support professional to provide first-line production support for wealth management trading systems, including securities, futures and stock options platforms. You will liaise with vendors and the in-house team, perform testing, and help with deployments to ensure system stability.

The role requires strong English and Chinese communication, a degree in CS or related discipline, and 10–15 years in trading-system support. HK market knowledge is a plus.

Qualifications

• Degree in Computer Science or related discipline.
• 10–15 years experience in application support on trading systems (e.g. Sharp Point, TTL) is an advantage.
• Experience in investment bank, brokerage or system vendor is an added advantage.
• Knowledge of equity / futures trading and settlement system functionality, bank transfer, operation flow, HKEx and global market connectivity is preferable.
• Exposure to technical skills like FIX, Windows scheduling, monitoring or reporting is preferable.

Responsibilities

• Provide first line application production support for wealth management.
• Manage, resolve and investigate production system issues for securities, futures and stock options trading systems.
• Coordinate with vendor and in-house development team to implement IT solutions.
• Plan and execute internal testing for system upgrades with documented results.
• Assist in user acceptance testing and system deployments.
• Manage system upgrades or new projects per change management policy.
• Perform health checks and maintain system stability for local and global markets.
• Provide remote support in case of emergencies/incidents.

Skills

English-Chinese communication

Analytical thinking

Team player

Education

Degree in Computer Science or related discipline

Tools

SQL

DB2

Job description

IT App Support (Leading iBank, up to 80K)

Responsible for providing first line application production support for wealth management business.

Manage, resolve and investigate production system issues and follow through the cases, mainly focused on securities, futures and stock options trading systems, including Internet trading channel, mobile app and etc.

Laisse with vendor and in-house development team to implement IT solution

Plan and execute internal testing for system upgrade with documented result as according to company standards and procedures.

Involved on enhancements for in-house developed programs like SQL query or update.

Assist in user acceptance test and execute system deployments.

Manage system upgrade or new projects for applications handled by the team, according to change management and company policy

Perform rotated health check and maintain the system stability and availability for local and global markets.

Provide remote support in case of emergency/incidents

Requirements

Degree holder in Computer Science or related discipline(s).

10 – 15 years experience in application support on trading systems (e.g. Sharp Point, TTL) is an advantage

Working experience in investment bank, brokerage or system vendor is an added advantage.

Sound knowledge of equity / futures trading and settlement system functionality, bank transfer, operation flow, HKEx and global market connectivity (direct or via execution broker) are preferable.

Experience in dealing with end users and system vendors, problems solving and troubleshooting production issues for the systems are preferable.

Exposure to other technical skills and application infrastructure e.g. FIX, Windows schedule, application monitoring or reporting is preferable.

Knowledge in SQL, scripting and DB2 will be advantage.

Experience in using bug or issue tracking systems is added advantage.

Good analytical and presentation skills.

Good command of written and spoken English and Chinese, fluency in Mandarin is an advantage

Team player, responsible, independent, self-starter, motivated, multitasking and able to take initiative to get projects completed.