Sr. Support Manager, Wealth Management, IT

CLSA; Hong Kong; On-site; HKD 180,000 - 240,000; Full time

Job summary

CLSA is seeking an experienced IT professional to support wealth management trading and settlement systems in HK. You will handle production issues, coordinate with vendors and in‑house teams, and contribute to system upgrades and testing. The role covers securities, futures, and online trading channels.

The ideal candidate has 10–15 years in application support for trading platforms, experience with end users and bug tracking, and strong knowledge of equity/futures workflows. Mandarin is a plus.

Qualifications

• 10–15 years experience in application support on trading systems (e.g. Sharp Point, TTL) is an advantage.
• Working experience in investment bank, brokerage or system vendor is an added advantage.
• Sound knowledge of equity / futures trading and settlement system functionality, bank transfer, operation flow, HKEx and global market connectivity is preferable.
• Experience in dealing with end users and system vendors, problems solving and troubleshooting production issues for the systems is preferable.
• Exposure to other technical skills and application infrastructure (e.g. FIX, Windows schedule, application monitoring or reporting) is preferable.

Responsibilities

• Responsible for providing first line application production support for wealth management business.
• Manage, resolve and investigate production system issues and follow through the cases, mainly focused on securities, futures and stock options trading systems, including Internet trading channel, mobile app and etc.
• Laisse with vendor and in-house development team to implement IT solution
• Plan and execute internal testing for system upgrade with documented result as according to company standards and procedures.
• Involved on enhancements for in-house developed programs like SQL query or update.
• Assist in user acceptance test and execute system deployments.
• Manage system upgrade or new projects for applications handled by the team, according to change management and company policy
• Perform rotated health check and maintain the system stability and availability for local and global markets.
• Provide remote support in case of emergency/incidents

Skills

Analytical skills

Presentation skills

Bilingual English/Chinese

Education

Degree in Computer Science

Tools

SQL

DB2

Bug tracking systems

Job description

Focus on assisting in the day to day wealth management application operations and production support specialized in the equity trading systems, settlement systems, Internet trading, as well as company website.

Involved in supporting user requests like data extraction query, reports update and workflow updates and other internal systems’ requests. Work closely with the business users, also with the system vendors and different teams to carry out of IT projects included requirement gathering, customization, documentation or testing.

Key Areas of Responsibilities

• Responsible for providing first line application production support for wealth management business.
• Manage, resolve and investigate production system issues and follow through the cases, mainly focused on securities, futures and stock options trading systems, including Internet trading channel, mobile app and etc.
• Laisse with vendor and in-house development team to implement IT solution
• Plan and execute internal testing for system upgrade with documented result as according to company standards and procedures.
• Involved on enhancements for in-house developed programs like SQL query or update.
• Assist in user acceptance test and execute system deployments.
• Manage system upgrade or new projects for applications handled by the team, according to change management and company policy
• Perform rotated health check and maintain the system stability and availability for local and global markets.
• Provide remote support in case of emergency/incidents

Requirements

• Degree holder in Computer Science or related discipline(s).
• 10 – 15 years experience in application support on trading systems (e.g. Sharp Point, TTL) is an advantage
• Working experience in investment bank, brokerage or system vendor is an added advantage.
• Sound knowledge of equity / futures trading and settlement system functionality, bank transfer, operation flow, HKEx and global market connectivity (direct or via execution broker) are preferable.
• Experience in dealing with end users and system vendors, problems solving and troubleshooting production issues for the systems are preferable.
• Exposure to other technical skills and application infrastructure e.g. FIX, Windows schedule, application monitoring or reporting is preferable.
• Knowledge in SQL, scripting and DB2 will be advantage.
• Experience in using bug or issue tracking systems is added advantage.
• Good analytical and presentation skills.
• Good command of written and spoken English and Chinese, fluency in Mandarin is an advantage
• Team player, responsible, independent, self-starter, motivated, multitasking and able to take initiative to get projects completed.