Application Support Specialist - Trading Platforms (Hong Kong)

Randstad Hong Kong Limited; Hong Kong; Presencial; HKD 180 000 - 260 000; Tempo integral

Resumo da oferta

Randstad Hong Kong Limited is seeking a proactive System Service professional to support digital trading platforms in Wan Chai. You will liaise between business operations and technical systems, ensuring smooth daily operations and deployments.

The role emphasizes first-line support, system administration, UAT coordination, and opportunities to apply AI to optimize workflows within an international wealth management environment.

Qualificações

• Bachelor's degree in Information Technology, Computer Science, Business, or related disciplines.
• 1–2 years working experience; exposure to local brokerage operations or trading platforms preferred.
• Strong customer-centric mindset with problem-solving and responsive troubleshooting skills.
• Experience in Business Analysis (BA) or AI background is an advantage.
• Fluent in English, Cantonese, and Mandarin.

Responsabilidades

• Provide first-line technical support for digital trading platforms and end-user inquiries.
• Perform system administration tasks including user accounts, permissions, and limit adjustments.
• Coordinate UAT with test plans and test cases.
• Gate deployments and system changes after thorough testing.
• Identify processes to automate using AI tools to streamline workflows.
• Assist with incident management and communications during outages.
• Conduct regular system health checks and maintain operation manuals.

Formação académica

Bachelor Degree

Descrição da oferta de emprego

About the Company

Our client is a well-established, leading regional financial services group with a strong presence across Asia. To support their expanding International Wealth Management Division, they are currently seeking a proactive and tech-savvy professional to join their System Service Team in Wan Chai.

About the Role

Reporting to the Team Leader, you will act as a key liaison between business operations and technical systems, delivering top-tier application support for digital trading platforms and driving process optimization.

Responsibilities:

• Provide first-line technical support for digital systems, troubleshooting trading platform issues, and managing end-user inquiries.
• Handle system administration duties, including user account management, permission controls, and limit adjustments.
• Coordinate User Acceptance Testing (UAT), including the preparation of test plans and test cases.
• Act as a production and UAT environment gatekeeper to ensure all deployments and system changes are tested and applied correctly.
• Identify manual operational processes to automate, leveraging modern AI tools to streamline workflows.
• Assist with incident management, coordinating communication between technology teams and business units during system outages.
• Perform regular system health checks, maintain operation manuals, and assist with daily administrative workflows.

Requirements:

• Bachelor’s degree in Information Technology, Computer Science, Business, or a related discipline.
• 1–2 years of working experience; direct exposure to local brokerage operations or trading platforms is highly preferred.
• Strong customer-centric mindset with excellent problem-solving and responsive troubleshooting skills.
• Experience in Business Analysis (BA) or an academic background in AI is a strong advantage.
• Self-motivated, innovative, and capable of working effectively under pressure.
• Fluent in spoken and written English, Cantonese, and Mandarin.

experience

2 years

skills

no additional skills required

qualifications

no additional qualifications required

education

Bachelor Degree