Scrum Master - Top financial institution

Talent Pro Recruitment Company Limited; Hong Kong; On-site; HKD 420,000 - 660,000; Full time

Job summary

Talent Pro Recruitment Company Limited is seeking an experienced Scrum Master to empower cross-functional engineering and product teams across underwriting, claims, and policy management platforms in Hong Kong. You will facilitate Agile ceremonies, remove impediments, and foster continuous improvement in a regulated insurance environment.

You will partner with Product Owners, Business Analysts and IT to ensure delivery aligns with business priorities while maintaining compliance standards.

Qualifications

• 3–5+ years as Scrum Master in software delivery or digital transformation.
• Insurance or Financial Services domain knowledge preferred.
• Certifications: CSM, PSM I/II, or SAFe SSM preferred.
• Experience with Jira, Confluence, Azure DevOps, or Miro.
• Strong communication, negotiation, and conflict resolution skills.

Responsibilities

• Lead Agile ceremonies and coach teams to self-organize.
• Remove impediments and shield team from scope creep.
• Collaborate with Product Owners and IT to align with priorities.
• Track metrics and promote data‑driven decisions.
• Ensure regulatory and compliance considerations are respected.

Skills

Agile coaching

Stakeholder management

Communication

Negotiation

Facilitation

Tools

Jira

Confluence

Azure DevOps

Miro

Job description

By transforming the way people protect what matters most. As a leading group, we combine modern digital solutions with trusted financial protection. We are looking for an experienced Scrum Master to empower our cross-functional engineering and product teams to deliver high-value, scalable solutions across our underwriting, claims, and policy management platforms.

The Role

As a Scrum Master , you will serve as a servant leader and coach for your team. You will facilitate Agile ceremonies, remove impediments, and foster an environment of continuous improvement and transparent collaboration. You will work closely with Product Owners, Business Analysts, and IT teams to ensure delivery aligns with business priorities while adhering to insurance regulatory and compliance standards.

Key Responsibilities

Agile Facilitation & Coaching

Lead daily stand-ups, sprint planning, backlog refinement, sprint reviews, and retrospectives.

Guide the team on Agile/Scrum best practices, helping them self-organize and mature their delivery framework.

Coach the Product Owner in effective backlog management, feature prioritization, and user story refinement.

Identify, track, and resolve blockers, dependencies, and team friction points.

Protect the development team from external disruptions and scope creep during active sprints.

Foster an environment of psychological safety, accountability, and continuous learning.

Strategic & Operational Alignment

Track and report team metrics (velocity, burn-down/burn-up charts, throughput) to promote data-driven decision-making.

Coordinate with other Scrum Masters and Release Train Engineers (RTEs) on cross-system dependencies across policy, claims, and billing engines.

Ensure team deliverables align with regulatory, risk management, and insurance compliance standards.

Qualifications & Experience

Requirements

Experience: 3–5+ years of experience operating as a Scrum Master within software delivery or digital transformation environments.

Domain Knowledge: Prior experience in the Insurance (P&C, Life, Health) or broader Financial Services sector.

Certifications: Certified ScrumMaster (CSM), Professional Scrum Master (PSM I/II), or SAFe Scrum Master (SSM) preferred.

Agile Tooling: Proficiency with Agile management software such as Jira, Confluence, Azure DevOps, or Miro.

Understanding of Insurance Operations: Familiarity with core insurance workflows (underwriting, policy administration, claims processing, or agent/broker portals).

Strong communication, negotiation, and conflict-resolution skills.

Ability to bridge the gap between technical development teams and business/actuarial stakeholders.

Comfortable navigating regulatory constraints and governance requirements without compromising Agile agility.