Sales Support / Business Operations(Life Sciences or Pharmacology or Chemistry)

Bio-Ling Hong Kong Limited; Sha Tin; On-site; HKD 156,000 - 234,000; Full time

Job summary

BIO-LING HONGKONG LIMITED is seeking a diligent Sales Assistant to support Hong Kong life science operations. The role covers quotations, order processing, customer engagement, warehouse tasks and cross‑functional collaboration with universities and partners.

The candidate should hold a biology/chemistry related degree, be proficient in Excel and communication in Cantonese and English, and be ready to handle multiple tasks in a fast-paced environment.

Qualifications

• Bachelor's degree or above in Biology, Pharmacy, Chemistry or related disciplines.
• Experience as a Sales Assistant or Customer Service role in biotech / life sciences preferred.
• Proficient with Microsoft Excel, DingTalk, Google Drive and common office tools.
• Detail-oriented, well-organised, able to manage multiple tasks and adapt to changing priorities.
• Fluent in both Cantonese and English.

Responsibilities

• Handle pricing enquiries and prepare quotations per pricing policy.
• Process customer orders, issue delivery notes, invoices and record transactions.
• Coordinate delivery schedules, logistics and shipment status updates.
• Receive and store inventory, reconcile with physical stock.
• Assist Macau region order processing and support Business, Finance and Marketing teams with ad-hoc tasks.
• Perform other tasks as assigned by supervisor or department head.

Skills

Bilingual Cantonese & English

Detail-oriented

Multitasking

Education

Bachelor's degree or above in Biology, Pharmacy, Chemistry or related disciplines

Tools

Microsoft Excel

DingTalk

Google Drive

Job description

About the role

This role supports operations across the Hong Kong life science market, handling quotations, order processing, customer engagement, warehouse operations, and cross-functional support for a company with partnerships across leading Hong Kong universities.

Key responsibilities

• Handle pricing enquiries based on sales team requests; prepare quotations in accordance with company pricing policy and distribute to sales staff and customers
• Collect signed customer orders from procurement groups and emails; prepare delivery notes, shipping orders and invoices; record transactions in DingTalk; sync files to both cloud and local storage
• Reach out to customers online; gather product usage feedback; remind about replenishment; coordinate delivery schedules and logistics arrangements; follow up on shipment status
• Receive goods from couriers and other channels; sort, store and dispatch; ensure inventory records are reconciled with physical stock
• Assist with order processing, logistics and reconciliation for the Macau region
• Assist Business, Finance and Marketing teams with ad-hoc tasks (e.g. contracts, tenders, document organisation)
• Complete other tasks as assigned by the supervisor or department head

About you

• Bachelor's degree or above; majors in Biology, Pharmacy, Chemistry or related disciplines preferred
• Prior experience as a Sales Assistant or Customer Service role in related industries (biotech / life sciences / lab supplies / medical devices) preferred
• Proficient in Microsoft Excel, DingTalk, Google Drive and other common office tools
• Detail-oriented, well-organised, strong sense of responsibility; able to manage multiple tasks and adapt to changing priorities
• Strong interpersonal skills to liaise effectively with sales staff, customers and suppliers; fluent in both Cantonese and English

About us

BIO-LING HONGKONG LIMITED specialises in the Hong Kong life science market, with long-standing partnerships across multiple leading universities in Hong Kong, including University of Hong Kong (HKU), Chinese University of Hong Kong (CUHK), Hong Kong University of Science and Technology (HKUST), Hong Kong Polytechnic University (PolyU), and City University of Hong Kong (CityU).

What we offer

• A stable client base across all eight public universities in Hong Kong
• A flat team structure that rewards initiative and ownership
• A clear growth path in the life science industry