Sales Supervisor or above

Komehyo Brand Off Asia Limited; Hong Kong; On-site; HKD 167,000 - 257,000; Full time

Job summary

Komehyo Brand Off Asia Limited, Brand Off Tokyo, operates multiple retail shops worldwide selling pre-owned luxury products. The company emphasizes the Brand-Reuse concept and maintains professional appraisers to build customer confidence.

Founded in 1993, the group has expanded its presence in Japan and globally, with a professional team ensuring quality assessments and trusted customer engagement. The role is based in Hong Kong with strong leadership and a focus on service excellence.

Qualifications

• 3–5 years’ experience leading a retail store team in HK
• Proactive, responsible, and dedicated to delivering excellent customer service
• Fluent in English, Mandarin and Cantonese
• More relevant sales experience considered for Assistant Manager

Responsibilities

• Provide excellent customer service, process sales accurately, and collaborate with the team to achieve store targets.
• Lead, train, and motivate the team members to meet monthly goals.
• Build and maintain long-term relationships with customers by providing an excellent customer experience
• Oversee daily operations, visual merchandising, and inventory management to ensure a seamless customer experience.
• Foster a positive team culture, act as the main contact for the back office, and handle escalated issues.

Skills

Leadership

Customer service

Multilingual

Job description

At least 3-5 years’ experience to lead a team in retail store operation , with 2nd hand industry experience will be an advantage;

Proactive, highly responsible, and dedicated to delivering excellent customer service

Good command of English, Mandarin, and Cantonese

Mature and able to work independently with Strong leadership skills to inspire and guide the team toward continuous improvement

Candidates with more relevant sales experience will be considered for the position of Assistant Manager.

Immediately available or short-time notice is highly preferred

Responsibilities

Provide excellent customer service, process sales accurately, and collaborate with the team to achieve store targets.

Lead, train, and motivate the team members to meet monthly goals.

Build and maintain long-term relationships with customers by providing an excellent customer experience

Oversee daily operations, visual merchandising, and inventory management to ensure a seamless customer experience.

Foster a positive team culture, act as the main contact for the back office, and handle escalated issues.

Your application will include the following questions:

• Which of the following statements best describes your right to work in Hong Kong?
• What's your expected monthly basic salary?
• Which of the following languages are you fluent in?
• How many years' experience do you have as a Retail Sales Supervisor?

Founded in 1993, Komehyo Brand Off Asia Limited (Brand name: Brand Off Tokyo) established various retail shops in Japan and worldwide. By purchasing and selling pre-owned luxury products of international brand through our retail shops, we carry on “Brand-Reuse” concept in our operation. We have professional team to appraise the luxury items received, and build up confidence among our customers.

Founded in 1993, Komehyo Brand Off Asia Limited (Brand name: Brand Off Tokyo) established various retail shops in Japan and worldwide. By purchasing and selling pre-owned luxury products of international brand through our retail shops, we carry on “Brand-Reuse” concept in our operation. We have professional team to appraise the luxury items received, and build up confidence among our customers.