Retail Admin Officer

Komehyo Brand Off Asia Limited; Hong Kong; On-site; HKD 167,000 - 257,000; Full time

Job summary

Komehyo Brand Off Asia Limited is seeking an Administrator to support our Retail teams with event logistics, stock follow-up, and coordination with external partners to ensure smooth sale fulfillment. The role emphasizes strong administrative and customer service skills in a fast-paced retail environment.

The candidate should have DSE or above with 2 years admin experience in retail, be well-organized, bilingual in Chinese and English, and able to handle inquiries promptly.

Qualifications

• DSE or above with 2 years admin support experience in the retail industry, with telephone customer service experience is an advantage.
• Good in PC applications, including MS Office.
• Well-organized, detail-oriented and responsible, outgoing and self-motivated.
• Good spoken and written Chinese and English.
• Immediate availability is an advantage.

Responsibilities

• Coordinate event logistics, including promotional materials purchasing and follow up stock management.
• Coordinate with external parties (POS etc) to ensure smooth sale fulfillment.
• Provide administrative and operational support to the Retail teams
• Provide excellent customer service duties, including managing customer inquiries/ complain and providing timely responses to ensure customer satisfaction
• Perform other ad-hoc tasks as assigned by management

Skills

Customer service

Administration

MS Office

Bilingual Chinese & English

Stock/Logistics coordination

Education

DSE or equivalent

Tools

MS Office

Job description

Coordinate event logistics, including promotional materials purchasing and follow up stock management.

Coordinate with external parties (POS etc) to ensure smooth sale fulfillment.

Provide administrative and operational support to the Retail teams

Provide excellent customer service duties, including managing customer inquiries/ complain and providing timely responses to ensure customer satisfaction

Perform other ad-hoc tasks as assigned by management

Requirements

DSE or above with 2 years admin support experience in the retail industry, with telephone customer service experience is an advantage.

Good in PC applications, including MS Office.

Well-organized, detail-oriented and responsible, outgoing and self-motivated

Good spoken and written Chinese and English

Suitable candidate with more experience may be considered as Senior Retail Admin Officer

Immediately available is an advantage

Retail & Consumer Products 101-1,000 employees

Founded in 1993, Komehyo Brand Off Asia Limited (Brand name: Brand Off Tokyo) established various retail shops in Japan and worldwide. By purchasing and selling pre-owned luxury products of international brand through our retail shops, we carry on "Brand-Reuse" concept in our operation. We have professional team to appraise the luxury items received, and build up confidence among our customers.