Sales Operations & Account Management Lead

Principle One Ltd; Hong Kong; Vor Ort; HKD 180.000 - 240.000; Vollzeit

Zusammenfassung

Principle One Ltd in Hong Kong seeks a Sales Operations professional to own the account management process and coordinate cross-functionally from opportunity development to project delivery.

You will support revenue generation by enhancing sales efficiency, maintaining CRM data, and coordinating with sales, service delivery, procurement and external suppliers to ensure client satisfaction.

Qualifikationen

• Must have 2–5 years in account management, customer service, project management, or sales.
• Experience in technology solutions is advantageous.
• Technology project management experience is highly recommended.

Aufgaben

• Manage a portfolio of key accounts as assigned.
• Develop and maintain strong relationships with clients at various levels.
• Maintain regular contact with assigned clients, solicit feedback and assist in managing issues.
• Document all account information in CRM system.
• Coordinate with sales, pre-sales, service delivery, procurement, administration and external suppliers to ensure service delivery.
• Manage maintenance and service contract renewals for assigned clients.
• Assist tender bidding and collect market intelligence and project information.
• Manage account receivables; provide regular account status reports to management.
• Develop account management strategies and campaigns to uplift service quality and identify upsell opportunities.
• Assist in marketing activities including pitching materials, presentations, website and social media.
• Review service and project quality with Helpdesk and Project teams and suggest improvements on costs and service quality.
• Assist in project finance to optimize costs, including non-stock inventory usage and bulk discounts.

Kenntnisse

English fluency

Mandarin desirable

Self-organisation

Cross-cultural communication

Proactive issue resolution

Deadline-driven

Team player

Ausbildung

Business Management/Marketing/IT degree

PMP or Prince2 certification

Jobbeschreibung

Principle One Ltd in Hong Kong seeks a Sales Operations professional to own the account management process and coordinate cross-functionally from opportunity development to project delivery.

You will support revenue generation by enhancing sales efficiency, maintaining CRM data, and coordinating with sales, service delivery, procurement and external suppliers to ensure client satisfaction.