Wealth Management Sales Operations Head

香港友創人力資源有限公司; Hong Kong; On-site; HKD 700,000 - 1,100,000; Full time

Job summary

ProKing Executive Search Limited is seeking a seasoned Sales Operations Manager in Hong Kong to design and lead tier-based training for wealth management frontline teams, including onboarding, product knowledge, compliant pitches, and KYC/AML procedures.

You will oversee CRM governance, drive performance metrics, and standardize middle-office SOPs while supervising cross-departmental execution to optimize conversions and compliance.

Qualifications

• Bachelor’s degree or above requirement with 5+ years in sales operations management within HK brokerages, private banks or wealth management.
• Proven ability to design and optimize sales operation processes in regulatory environments.
• Strong CRM system proficiency and experience in selection, implementation or restructuring.

Responsibilities

• Training & capability building for wealth management frontline staff, including onboarding, product knowledge, compliant pitches and KYC/AML operations.
• Sales supervision and enablement with quarterly and monthly cadences, scalable playbooks and regular reviews.
• Decompose targets into team KPIs and implement dynamic tracking and accountability.
• CRM system governance from requirements to data analytics ensuring complete data loop.
• Standardize middle-office SOPs across the sales lifecycle to improve conversion under compliance.
• Oversee cross-departmental execution and continuous optimization.

Skills

Results-driven

High stress tolerance

Multi-tasking

Education

Bachelor's degree or above

Tools

CRM system proficiency

Job description

1. Training & Capability Building: Design and implement a comprehensive tier-based training system for the wealth management line (including onboarding, product knowledge, compliant sales pitches, and KYC/AML practical operations) to elevate frontline professional competencies.

2. Sales Supervision & Enablement: Establish quarterly and monthly marketing cadences, supervise cross-departmental execution, capture scalable sales playbooks and success stories, and conduct regular reviews for continuous optimization.

3. Performance & KPI Management: Deconstruct annual company revenue and AUM targets into actionable team KPIs, establishing a dynamic tracking and accountability mechanism.

5. CRM System Governance: Lead the full-lifecycle management of the CRM system—from requirement definition, field configuration, and workflow design to data analytics—ensuring a complete data loop across acquisition, conversion, retention, and cross-selling.

6. Middle-Office SOP Standardization: Establish standardized operating procedures (SOPs) across the entire sales lifecycle to enhance conversion rates under strict compliance standards.

Job Requirements

1. Education & Experience: Bachelor’s degree or above with 5+ years of experience in sales operations management within Hong Kong brokerage firms, private banks, or wealth management institutions.

2. Industry Expertise: Deep familiarity with the full spectrum of Hong Kong wealth management businesses, possessing robust sales operations closure capabilities (proven ability to independently build a complete management loop of Training à Supervision à Evaluation à Incentives).

3. Technical Proficiency: Highly proficient in CRM system operations; experience in CRM system selection, implementation, or restructuring will be a strong distinct advantage.

4. Core Competencies: Results-oriented with high stress-tolerance, capable of advancing multiple initiatives simultaneously in a fast-paced environment.

5. Preferred Qualifications: Holders of Hong Kong SFC Type 1, 4, or 9 Responsible Officer (RO) licenses will be given priority.

About us

ProKing Executive Search Limited is a professional human resources service firm, dedicated to delivering premium talent recruitment for financial and commercial institutions.

Upholding the service tenets of integrity, professionalism and excellence, we have established long-term trusted partnerships with renowned financial institutions, supporting enterprises in attracting and cultivating top talents.

With in-depth insight into the evolving demands of the financial services sector, we strive to match financial institutions with well-suited professionals and fuel the growth of the industry.