Sales Operation Manager - Contract Logistic

Captar Partners; Hong Kong; On-site; HKD 900,000 - 1,200,000; Full time

Job summary

Captar Partners invites a results-driven Sales Operations Manager to optimize sales processes and drive efficiency across Asia. You will own regional CRM (ATLAS), build dashboards, forecast revenue and support regional leadership with data-driven insights.

Role requires 5–8+ years in Sales/Revenue Operations, hands-on logistics experience, and strong English communications. The position emphasizes cross-border collaboration and GTM execution with Marketing and Product teams.

Qualifications

• Bachelor's degree in Business, Supply Chain, Analytics or related field.
• 5–8+ years of experience in Sales Operations, Revenue Operations or Commercial Operations.
• Hands-on experience in Contract Logistics, 3PL, or Freight Forwarding.
• Strong proficiency in enterprise CRM platforms (Salesforce, ATLAS).
• Advanced Excel/Google Sheets skills for modelling and analysis.
• Familiarity with BI tools such as Power BI or Tableau.
• Experience supporting cross-border sales teams across Asia.
• Excellent command of written and spoken English across time zones.

Responsibilities

• Optimize end-to-end sales processes to improve productivity, deal governance and pipeline visibility across Asia.
• Act as regional CRM owner (ATLAS), ensuring data integrity, user adoption and reporting accuracy.
• Develop and maintain sales dashboards, KPI tracking, revenue forecasts and executive-level reporting using BI tools (Power BI, Tableau, Excel).
• Prepare data analysis and insights for Monthly and Quarterly Business Reviews, and weekly pipeline calls with regional leadership.
• Support territory planning, account segmentation, quota setting and sales capacity modelling with commercial leaders.
• Manage commission exception handling for the Asia region, ensuring timely resolution and policy compliance.
• Assist in rolling out global sales enablement programs, training content and productivity tools.
• Coordinate onboarding for new sales hires in Asia and provide ongoing CRM coaching.

Skills

Sales operations

CRM analytics

Data visualization

Excel modelling

Cross-border collaboration

Stakeholder management

English proficiency

Education

Bachelor’s degree in Business/Analytics

MBA (advantage)

Tools

Salesforce

ATLAS CRM

Power BI

Tableau

Excel/Google Sheets

Job description

Our client is a well-established global contract logistics and supply chain solutions provider, with a strong and growing footprint across Asia.

Role Overview

We are looking for a highly organized, analytical and commercially minded Sales Operations Manager to support operational excellence and drive sales effectiveness across the Asia region. You will play a key role in streamlining sales workflows, enhancing CRM adoption, delivering actionable business insights, and supporting regional sales enablement efforts. As a key partner to the regional sales leadership, you will ensure smooth execution of commercial strategies while adapting global best practices to local market needs.

Key Responsibilities

Sales Operations & Business Analytics (80%) & Sales Enablement & Regional Support (20%)

• Optimize end-to-end sales processes to improve productivity, deal governance and pipeline visibility across Asia.
• Act as regional CRM owner (ATLAS), ensuring data integrity, user adoption and reporting accuracy in line with global standards.
• Develop and maintain sales performance dashboards, KPI tracking, revenue forecasts and executive-level reporting using BI tools (e.g. Power BI, Tableau, Excel).
• Prepare data analysis and insights for Monthly and Quarterly Business Reviews, as well as weekly pipeline calls with regional leadership.
• Support territory planning, account segmentation, quota setting and sales capacity modelling in collaboration with commercial leaders.
• Manage commission exception handling for the Asia region, ensuring timely resolution, proper documentation and compliance with global compensation policies.
• Assist in rolling out global sales enablement programs, training content and productivity tools to regional teams.
• Coordinate onboarding for new sales hires in Asia and provide ongoing coaching on CRM usage, sales methodologies and operational tools.
• Work with Marketing and Product to adapt sales collateral, playbooks and GTM messaging for key Asian markets.

Stakeholder Collaboration

• Partner closely with Finance, Marketing, Product, Supply Chain and HR to ensure alignment between commercial execution and organizational objectives.
• Serve as a trusted advisor to regional sales leaders on operational matters, process improvements and data-driven decision making.

Requirements

• Bachelor's degree in Business, Supply Chain, Operations, Analytics or related field; MBA or advanced qualification is an advantage.
• 5 to 8+ years of experience in Sales Operations, Revenue Operations or Commercial Operations within a complex B2B setting.
• Essential: Hands-on experience in Contract Logistics, 3PL, Supply Chain or Freight Forwarding, with solid understanding of long sales cycles and logistics operational models.
• Strong proficiency in enterprise CRM platforms (e.g. Salesforce, ATLAS).
• Advanced Excel / Google Sheets skills for modelling and analysis.
• Familiarity with BI tools such as Power BI or Tableau.
• Demonstrated success supporting cross-border sales teams across diverse Asian markets.
• Excellent command of written and spoken English, with ability to collaborate effective across time zones.