Sales Coordinator

ZIM Integrated Shipping Services Ltd.; Hong Kong; On-site; HKD 201,000 - 312,000; Full time

Job summary

ZIM Integrated Shipping Services Ltd. in Hong Kong seeks a proactive Sales Support Coordinator to handle administrative tasks, quotes, proposals, and presentations, and to assist the Sales team with lead generation and follow-up.

You will coordinate with cross-functional teams to ensure timely delivery of services, maintain CRM records, respond to inquiries with accurate information on services and rates, and prepare reports for management.

Qualifications

• DSE or above / Degree holder.
• Previous experience in a similar business support or customer service, preferably within freight forwarding, shipping carrier, or logistics.
• Strong organizational and time management skills with the ability to prioritize tasks and meet deadlines.
• Excellent communication and interpersonal skills, with the ability to interact with customers and colleagues at all levels.
• Proficient in Word, Excel, PowerPoint and CRM software.
• Ability to work independently and as part of a team.
• Good command of written and spoken English and Cantonese, with Mandarin language skills being an advantage.

Responsibilities

• Coordinating and managing various administrative tasks, including preparing quotes, proposals, and presentations.
• Assisting with customer communication and relationship management, including responding to inquiries, following up on requests, and providing excellent and timely information regarding services and rates.
• Collaborating with cross-functional teams to ensure the efficient and effective delivery of services.
• Prepare reports for Sales team and management.
• Providing administrative support for the sales team in lead generation and follow-up activities.
• Analyze and monitor the Company’s overall customer and sales structure for customer portfolio and sales management. Leading customer evaluation and implementing customer programs and initiatives.
• Ensure effective implementation on all sales initiatives, applications, and systems to achieve company’s objectives.

Skills

Administrative tasks

Customer communication

CRM software

MS Office

Report preparation

Lead generation

Team collaboration

English & Cantonese

Education

DSE or above

Degree holder

Tools

CRM software

Microsoft Office

Job description

• Coordinating and managing various administrative tasks, including preparing quotes, proposals, and presentations.
• Assisting with customer communication and relationship management, including responding to inquiries, following up on requests, and providing excellent and timely information regarding services and rates.
• Collaborating with cross-functional teams to ensure the efficient and effective delivery of services
• Prepare reports for Sales team and management.
• Providing administrative support for the sales team in lead generation and follow-up activities.
• Analyze and monitor the Company’s overall customer and sales structure for customer portfolio and sales management. Leading customer evaluation and implementing customer programs and initiatives.
• Ensure effective implementation on all sales initiatives, applications, and systems to achieve company’s objectives.

Requirements

• DSE or above / Degree holder
• Previous experience in a similar business support or customer service, preferably within the freight forwarding or Shipping carrier or logistics industry.
• Strong organizational and time management skills with the ability to prioritize tasks and meet deadlines
• Excellent communication and interpersonal skills, with the ability to interact with customers and colleagues at all levels
• Proficient in using Microsoft Office suite (Word, Excel, PowerPoint) and CRM software.
• Ability to work independently and as part of a team.
• Good command of written and spoken English and Cantonese, with Mandarin language skills being an advantage

Global Sales teams work to fit creative and efficient solutions for ZIM’s customers, varying from huge companies to small businesses, shipping everything from large vehicles to fresh fruit, based on a deep understanding of their unique needs.

Sales work alongside Customer Service and Business Development to create a holistic customer experience.