Sales Assistant - Welcome Fresh Graduates

Principle One Ltd; Hong Kong; On-site; HKD 240,000 - 360,000; Full time

Job summary

Principle One Ltd in Hong Kong is seeking a Sales Assistant to bridge sales, operations and business support functions. You will own sales operation processes and coordinate cross-functionally to drive revenue, from opportunity development through project delivery.

The role involves managing key accounts, maintaining CRM data, supporting tender activities, and collaborating with helpdesk, project teams and procurement to ensure service excellence. 0–3 years of experience preferred.

Qualifications

• 0–3 years in account management or customer service.
• Technology industry experience is a plus.
• Degree in Business Management, Marketing, IT or related fields; PMP/Prince2 is a bonus.
• Strong English; Mandarin desirable.

Responsibilities

• Manage a portfolio of key accounts as assigned.
• Develop and maintain strong relationships with clients at various levels.
• Maintain CRM records and coordinate cross-functional teams to ensure service delivery.
• Assist tender bidding and collect market intelligence, customer and project information.
• Manage account receivables and provide regular status reports to management.
• Contribute to marketing activities including pitching materials, presentations, website and social media.
• Collaborate with Helpdesk and Project teams to review service and project quality.

Skills

English (written & spoken)

Mandarin (conversational)

Account management

Relationship building

Task prioritisation

Cross-cultural communication

Proactive issue escalation

Team collaboration

Learning new tech solutions

Education

Business/Marketing/IT related degree

PMP or Prince2 certification (adv)

Tools

CRM system

Tender bidding tools

Job description

This role bridges sales, operations, and business support functions, taking ownership of sales operation process and cross-functional coordination. The Sales Assistant plays a key role in enhancing sales efficiency, supporting revenue generation, and ensuring seamless execution from opportunity development through to project delivery.

Responsibilities

Manage a portfolio of key accounts as assigned

Develop and maintain strong relationship with clients at various levels

Maintain regular contact with assigned clients, solicit feedback and assist in managing issues that arise

Maintain and document all account related information in CRM system

Accountable for after-sales services and coordinate with sales, pre-sales, service delivery, procurement, administration teams and external suppliers to ensure service delivery satisfaction

Manage maintenance contract and service contract renewals for assigned clients

Assist tender bidding exercise and collection of market intelligence, customer information, project information

Manage account receivables

Providing regular account status report to management

Develop account management strategies, improvement proposals, campaigns to uplift service quality and identify upsell/cross sell opportunities

Assist in Marketing activities including but not limited to preparation, update and issuance of pitching materials, presentations, website and social media

Work closely with Helpdesk and Project team to review the service and project quality for their account and make suggestion for continue improvement on both costs and service quality

Assist in project finance to their accounts to make sure we have the best cost saving for the project including but not limited to utilisation of the “Non-Stock Inventory” in warehouse to replace new equipment purchase, bulk purchase discount for subcontractors, utilise internal resources as much as possible without compromising on project quality and timeline

Key Skills

Fluency in written and spoken English, conversational Mandarin desirable

Excellent self-organisation and task prioritisation skills

Excellent cross-cultured communication skills and listening ability

Ability to elevate issues proactively and effectively

Self-motivated and able to work under deadline pressure

Presentable, cheerful and out-going personality and ability to be a good team player in a highly dynamic environment

Willingness to learn and interest in high-tech solutions

Work Experience Requirements

0 to 3 years of account management/customer service

Experience in technology industry/solutions would be an advantage

Technology project management experience is highly recommended

Education Requirements

Degree holder in Business Management, Marketing, IT or related disciplines

PMP or Prince2 certification is advantage

Compensation Method

Basic salary + discretionary bonus