Revenue Operation Manager

Kody; Hong Kong; On-site; HKD 550,000 - 850,000; Full time

Benefits offered by this job

Health Insurance

Office in Admiralty

Career growth opportunities

Collaborative environment

Bonus program

Job summary

Kody, a pioneering fintech in Hong Kong, is seeking a Revenue Operations Manager to optimize sales processes, drive efficiency, and empower GTM teams.

You will own revenue analytics, unify data across CRM (HubSpot) and Intercom, manage dashboards in Tableau/Power BI, and partner with the Commercial team to improve forecasting, territory planning, and pipeline health.

Qualifications

• 3+ years in Sales Operations, Revenue Operations, or Business Operations in a SaaS company
• Proven experience with CRM tools (HubSpot) and Intercom
• Strong understanding of core SaaS metrics (ARR, NRR, CAC, LTV, conversion rates) and sales workflows
• Advanced Excel/Google Sheets skills; BI tools like Tableau/Power BI are a plus
• Excellent written and verbal English communication; cross-functional collaboration
• Detail-oriented, proactive in a fast-paced environment
• University degree or equivalent practical experience

Responsibilities

• Optimize end-to-end revenue processes across the sales funnel
• Maintain and enhance revenue reporting frameworks and dashboards
• Assist with territory allocation, quota tracking, and pipeline management
• Support revenue forecasting and capacity modelling
• Ensure data integrity across revenue systems and automate workflows
• Provide system training and troubleshooting for GTM teams

Skills

CRM Expertise

SaaS Metrics

Analytical Skills

Communication

Problem Solving

Education

University degree

Tools

HubSpot

Intercom

Tableau

Power BI

Job description

Kody is a pioneering fintech company dedicated to revolutionizing payment solutions for brick-and-mortar businesses. With a strong presence in multiple regions, we are committed to delivering seamless and innovative financial experiences for our customers.

Role Overview

We are looking for a data-driven, detail-oriented, and proactive Revenue Operations Manager to join our team. In this role, you will play a key part in optimizing our sales processes, driving operational efficiency, and empowering our GTM teams.

Working closely with Commercial team, you will focus on system administration, process optimization, and data analytics to enhance overall revenue productivity.

Key Responsibilities

2. Revenue Analytics & Reporting

3. Systems & Technology Management

• Process Optimization & Sales Support
• Support and refine end-to-end revenue processes across the sales funnel, from lead management to deal execution
• Identify operational bottlenecks and implement process improvements to increase sales team productivity
• Assist with territory allocation, quota tracking, and pipeline management
• Maintain and enhance reporting frameworks and dashboards to track GTM performance, conversion rates, and pipeline health
• Conduct regular data analysis to provide actionable insights for sales leadership
• Assist in revenue forecasting, capacity modeling, and KPI tracking
• Ensure data integrity, hygiene, and consistency across all revenue systems
• Help integrate GTM platforms and automate routine workflows to reduce manual tasks for sales reps
• Support end-user adoption by providing system training and troubleshooting support for GTM teams

Requirements

• Experience: At least 3+ years of hands-on experience in Sales Operations, Revenue Operations, or Business Operations within a SaaS company
• CRM Expertise: Strong, proven hands-on experience with CRM tools such as HubSpot and communication platforms like Intercom
• SaaS Acumen: Good understanding of core SaaS metrics (ARR, NRR, CAC, LTV, Conversion Rates) and sales workflows
• Analytical Skills: Advanced Excel/Google Sheets skills for data manipulation, analysis, and reporting; experience with BI tools (e.g., Tableau, PowerBI) is an advantage
• Communication: Excellent written and verbal English communication skills, with the ability to collaborate effectively across cross-functional teams
• Mindset: Strong problem-solving skills, high attention to detail, self-motivated, and comfortable working in a fast-paced environment
• Education: University degree or equivalent practical experience

Benefits

Kody is committed to diversity and inclusion in the workplace. We welcome applications from all qualified individuals, regardless of race, ethnicity, gender, sexual orientation, age, disability, or veteran status.

• Health Insurance (Medical and Dental)
• Work in our new office space in Admiralty
• Opportunities for career growth in leadership and strategy
• Collaborative, inclusive environment where your contributions are recognised and valued
• Competitive Performance Bonus