Revenue Management Field Support Manager

Dorsett Hospitality International Services Limited; Hong Kong; Vor Ort; HKD 600.000 - 900.000; Vollzeit

Zusammenfassung

Dorsett Hospitality International is seeking a Revenue Management Field Support Manager to ensure consistent execution of the company’s revenue-management strategy across the hotel portfolio. You will link Corporate Revenue Management with hotel teams, conduct health checks, support RMS/PMS/CRS configuration and data integrity, and train hotel staff to raise revenue performance.

You will collaborate with regional, cluster and hotel revenue leaders, provide on-site or remote support during

Qualifikationen

• Minimum five years of hotel revenue-management experience.
• Hands-on experience with RMS and PMS platforms.
• Experience with hotel openings, transitions or system implementations.
• Strong written and spoken English; Cantonese/Mandarin preferred for HK teams.

Aufgaben

• Conduct revenue-management governance and audits across the portfolio.
• Review RMS/PMS/CRS configurations and data integrity.
• Provide practical revenue-management guidance to hotels on forecasting and pricing.
• Roll out and monitor compliance with corporate revenue SOPs.
• Design and deliver onboarding and training for Revenue Managers.
• Support hotel openings and transitions with revenue-system readiness.
• Collaborate with regional, cluster and hotel leaders to improve performance.
• Maintain training materials and document improvements.

Kenntnisse

Revenue management

Forecasting

Pricing strategy

Stakeholder management

Data analysis

Ausbildung

Bachelor's degree in Hospitality Management or related

Tools

RMS/PMS/CRS

Duetto

OPERA/OPERA Cloud

Excel / BI tools

Jobbeschreibung

Revenue Management Field Support Manager

The Revenue Management Field Support Manager supports the consistent execution of the Company's revenue-management strategy, systems and standards across the hotel portfolio.

Acting as the link between Corporate Revenue Management and hotel teams, the role conducts revenue-management and system health checks, supports RMS/PMS/CRS configuration and data integrity, reinforces corporate SOPs, develops hotel capability through training and coaching, and provides practical support during hotel openings, system implementations and team transitions.

The position works collaboratively with regional, cluster and hotel revenue leaders. Occasional regional travel and on-property support will be required according to business needs.

Principal Accountabilities

Revenue Management Governance and Audits
Conduct scheduled revenue-management health checks covering pricing and inventory controls, forecast discipline, market segmentation, rate architecture, distribution practices, system use and compliance with corporate revenue SOPs. Document findings, agree corrective actions and follow through with responsible hotel teams.

Revenue Systems and Data Integrity
Review the accuracy and consistency of key RMS, PMS and CRS configurations, including room and rate mapping, inventory controls, market segments, rate-code linkages, restrictions, automated recommendations and overrides. Coordinate issue resolution with hotel teams, Corporate IT, Distribution, E-Commerce and system vendors as appropriate.

Hotel Performance Support
Provide practical revenue-management guidance to hotels on forecasting, pricing, inventory controls, business mix, group evaluation, booking pace, market-share performance and need-period actions. Support underperforming or less mature hotels with structured action plans while preserving local market accountability.

Revenue SOP Compliance
Support the rollout and consistent application of corporate revenue standards, decision rights, reporting calendars, meeting routines and control procedures. Identify recurring compliance or process gaps and recommend proportionate improvements.

Commercial Onboarding and Training
Design and deliver onboarding, refresher training, workshops and practical job aids for Revenue Managers and other relevant hotel leaders. Adapt training to different levels of revenue-management maturity and evaluate adoption after training.

Hotel Openings, Transitions and Taskforce Support
Support pre-opening system readiness, commercial setup, data validation and go-live activities. Provide temporary remote or on-property revenue-management support during vacancies, transitions, system migrations or other agreed business-critical periods.

Stakeholder Collaboration
Work closely with regional and cluster revenue leaders, hotel General Managers and commercial teams, Corporate IT, Distribution, E-Commerce, Finance and external technology partners to resolve issues and improve commercial execution.

Continuous Improvement
Maintain audit records, issues logs, training materials and implementation documentation. Identify recurring failure points, share best practices and recommend improvements to systems, SOPs, training and hotel support routines.

PERSON REQUIREMENT:

Field of Study

Hospitality Management, Business Administration, Tourism, Economics, Finance, Revenue Management or related discipline.

A relevant combination of education and substantial practical hotel revenue-management experience may also be considered.

Years of Experience:

Minimum five years of relevant hotel revenue-management experience, including hands-on responsibility for pricing, forecasting, inventory and revenue systems.

Experience of Revenue Manager or equivalent level is expected.

Area of Experience:

Hands-on use of hotel RMS and PMS platforms.

Sound knowledge of hotel revenue-management principles, forecasting, pricing, inventory control, segmentation, distribution and performance analysis.

Experience working with hotel commercial and operational stakeholders.

Multi-property, cluster, regional or above-property exposure is preferred.

Experience with CRS, channel management, rate-parity or market-intelligence tools.

Experience supporting hotel openings, system implementation, property transitions, audits, taskforce assignments or structured training is preferred.

Exposure to Duetto, OPERA/OPERA Cloud or comparable platforms is preferred.

Other Professional Qualifications / Technical Skills / Knowledge Required:

Strong practical knowledge of RMS/PMS functionality and hotel revenue-management processes.

Ability to review system setup, diagnose data or configuration issues and translate findings into clear hotel actions.

Strong Excel, analytical, presentation, facilitation and stakeholder-management skills.

Ability to explain technical or revenue concepts to both revenue and non-revenue users.

Detail-oriented, organized and able to work independently across several properties and priorities.

Revenue-management, training/facilitation, project-management or change-management certification.

Familiarity with STR-style benchmarking, BI reporting and rate-parity tools.

Essential: Strong written and spoken English.

Preferred: Cantonese and/or Mandarin for communication with hotel teams and stakeholders in Hong Kong and Greater China.

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Specialty Retail 1,001-5,000 employees

Dorsett Hospitality International is one of the fastest-growing hotel groups in Asia. With 54 properties in 21 major cities across Mainland China, Hong Kong, Australia, the United Kingdom, Malaysia, Singapore, Japan and Continental Europe, we offer a diverse international footprint alongside our strategic partners Palasino Group and AGORA Hospitality Group. Our four core brands - Dorsett Hotels, Dao by Dorsett, d.Collection and Silka Hotels - aim to provide exceptional guest experiences while making positive impacts in our local communities.

Dorsett Hospitality International is one of the fastest-growing hotel groups in Asia. With 54 properties in 21 major cities across Mainland China, Hong Kong, Australia, the United Kingdom, Malaysia, Singapore, Japan and Continental Europe, we offer a diverse international footprint alongside our strategic partners Palasino Group and AGORA Hospitality Group. Our four core brands - Dorsett Hotels, Dao by Dorsett, d.Collection and Silka Hotels - aim to provide exceptional guest experiences while making positive impacts in our local communities.