Director of Revenue

Dorsett Wanchai Hong Kong; Hong Kong; On-site; HKD 900,000 - 1,300,000; Full time

Job summary

Dorsett Wanchai Hong Kong is seeking an experienced Revenue Management leader to head reservations and optimize distribution across all channels. You will analyze demand, forecast performance, and provide actionable pricing strategies to maximize occupancy and revenue.

The role requires leadership of the Reservations team and close collaboration with hotel operations. Strong analytical skills, expertise with RMS tools (Duetto) and BI, and fluency in Cantonese, English and Mandarin are essential

Qualifications

• Bachelor's degree in Hospitality Management, Tourism, or related discipline.

Responsibilities

• Manage and optimize all distribution channels, reservations, and revenue systems.
• Prepare demand forecasts, predictive analysis, and reports to maximize yield and profitability.
• Analyze historical data, forward-booking curves, and competitive set data for both transient and group activities to identify market demand, price elasticity, and revenue opportunities.
• Rate loading and inventory management across channels.
• Advise management on E-Commerce and set marketing strategies.
• Conduct quantitative customer research across channels, segments and market origins to identify shifting booking patterns.
• Provide up-to-date insights and market information which impact the industry.
• Manage booking engine content and layout, monitor direct booking engine performance.
• Work with Accounts on budgeting, forecasting, and financial reporting.
• Collaborate with other hotel departments for creating different room packages.
• Lead and develop the Reservations team with accountability, innovation, and continuous improvement.

Skills

Detail-minded

Communication skills

Presentation skills

Problem-solving

Independent under pressure

Leadership ability

Education

Degree in Hospitality Management

Hospitality/ Tourism discipline

Tools

Duetto RMS

PMS

CRS

Channel managers

OTA extranets

Excel

BI / data viz tools

Job description

• 5-day work week
• Experience in hospitality / hotel

Responsibilities:

• Manage and optimize all distribution channels, reservations, and revenue systems to ensure pricing, restrictions, rate parity and content accuracy are correctly maintained across networks
• Prepare demand forecasts, predictive analysis, and daily, monthly and yearly reports to maximize overall yield and overall profitability
• Analyse historical data, forward-booking curves, and competitive set data for both transient and group activities to identify market demand, price elasticity, and revenue opportunities
• Perform rate loading and manage room inventory in all channels
• Advise the management on E-Commerce and set marketing strategies
• Conduct quantitative customer research across distribution channels, segments and market origins to identify shifting booking patterns
• Provide up-to-date insights and market information which impact the industry
• Manage booking engine content and layout, monitor direct booking engine performance
• Work with Accounts Department on budgeting, forecasting, and financial reporting
• Work closely with all other hotel operating departments for creating different room packages
• Lead, inspire, and develop the Reservations team, fostering a culture of accountability, innovation, and continuous improvement

Requirements:

• Degree Holder in Hospitality Management, Tourism or related disciplines
• 8-10 years of hotel revenue management experience is preferred
• At least 2-3 years of experience as Department Head role or revenue leadership role
• Proficiency and hands-on experience with Revenue Management Systems (e.g. Duetto), PMS, CRS, Channel Managers and OTA extranets
• Detail-minded, good organizational and communication skills
• Excellent and effective communication with professional presentation skills, capable to present complex market data as clear, actionable strategies for senior leadership
• Strong problem-solving skills and can work independently under pressure in a fast-paced environment
• Proficiency in computer operations, advanced Excel data modelling, and experience with Business Intelligence (BI) or data visualization tools
• Good command of spoken Cantonese, English and Mandarin

We are an equal opportunity employer and welcome applications from all qualified candidates. The information provided will be treated in strict confidence and will only be used for applications for relevant / similar post(s) within the Group.

Applicants who do not hear from us within eight weeks should consider their applications unsuccessful. Information collected will be used for employment only and will be destroyed 6 months after the interview.