retail & operations manager (hong kong)

RecruitFirst Pte Ltd; Hong Kong Island; On-site; HKD 669,600 - 758,880; Full time

Job summary

A leading retail company in Hong Kong is seeking an experienced Retail Operations Manager to oversee daily store operations at K11 Musea. The ideal candidate has at least 3 years of experience in retail or operations, strong leadership skills, and proficiency in English and Cantonese. Responsibilities include managing staff, inventory controls, and supporting marketing activities. Competitive salary of HKD 60,000 - HKD 68,000 per month offered with opportunities for professional development.

Qualifications

• Minimum 3 years of retail or operations experience, preferably in lifestyle, fashion, or jewelry brands.
• Strong leadership and communication skills with hands-on management experience.
• Highly organized, detail-oriented, and capable of multitasking in a fast-paced environment.

Responsibilities

• Manage daily store operations and ensure a seamless customer experience.
• In charge of hiring, onboarding, training, and scheduling part-time retail staff.
• Oversee visual merchandising and ensure displays reflect the brand’s aesthetic.
• Manage stock levels, restocking, and inventory control.
• Support local marketing initiatives, including new launches and PR activations.
• Prepare monthly sales and inventory reports for management review.

Skills

Proficiency in English and Cantonese

Leadership and communication skills

Attention to detail

Proficiency in Microsoft Excel/Google Sheets

Tools

Shopify

Job description

What requirements you’ll need to be eligible

Based in Hong Kong, with proficiency in English and Cantonese (Mandarin is a plus).

• Minimum 3 years of retail or operations experience, preferably in lifestyle, fashion, or jewelry brands.
• Strong leadership and communication skills with hands‑on management experience.
• Highly organized, detail‑oriented, and capable of multitasking in a fast‑paced environment.
• Proficiency in Microsoft Excel/Google Sheets and familiarity with Shopify or similar POS/e‑commerce systems is an advantage.

What you’ll be doing on the job

Retail Operations

• Manage daily store operations and ensure a seamless customer experience at our K11 Musea retail outlet.
• In charge of hiring, onboarding, training and scheduling part‑time retail staff to maintain service excellence and sales performance.
• Oversee visual merchandising and ensure displays reflect the brand’s aesthetic and storytelling.
• Handle in‑store customer inquiries, exchanges, and aftersales coordination.

Inventory & Fulfilment

• Manage stock levels, restocking, and inventory control to ensure optimal product availability.
• Oversee online order fulfilment and ensure timely, accurate packing and dispatch.
• Monitor packaging materials and coordinate reorders with HQ as needed.
• Conduct regular stock takes and reconcile discrepancies.

Marketing & Brand Support

• Support local marketing initiatives, including new launches, influencer visits, and PR activations.
• Assist with content creation (e.g., in‑store photos, videos, product highlights) for social media and marketing campaigns.
• Provide feedback and insights on customer preferences and sales trends to HQ.

Administrative & Coordination

• Prepare monthly sales and inventory reports for management review.
• Liaise with HQ teams in Singapore for logistics, finance, and marketing coordination.
• Ensure compliance with mall operational guidelines and government regulations.

Contract

Hong Kong SAR

HKD 60,000 - HKD 68,000 /Month

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