In Store Operation Manager (Luxury Brand)

Magic Search Limited; Hong Kong; On-site; HKD 600,000 - 800,000; Full time

Job summary

Magic Search Limited is seeking an In Store Operation Manager to lead the operations team for a luxury brand. The role focuses on daily store operations, inventory control, training, and partner liaison to ensure efficiency.

You will analyze sales performance, manage costs, and coordinate repairs and merchandise transfers across locations, while delivering superior customer service and leadership.

Qualifications

• Sales driven oriented, strong leadership, problem solving and decision-making skills.
• Excellent communication, presentation and customer service skills.
• Good planning skill organized with strong numerical sense and business acumen.

Responsibilities

• Manage store daily operation including policies and procedures implementation and inventory control.
• Lead training and coaching, assets and cost control, in-store visual merchandising and manpower arrangement.
• Prepare sales analyses and forecasts for management review.
• Liaise with external vendors for shop repair and maintenance.
• Prevent stock loss and ensure operation efficiency.
• Lead stock deliveries, repairs and merchandise transfers from warehouse or other stores.
• Oversee store expenses on the P&L and propose improvements.
• Provide administrative support and handle shop inquiries.

Skills

Leadership

Inventory control

Training coaching

Vendor liaison

P&L management

Customer service

Analytical mindset

Education

Bachelor's degree

Job description

In Store Operation Manager (Luxury Brand)

Our client is a Luxury Brand Company. They are looking for In Store Operations Manager to lead the operations team.

Locations: HK Island

Responsibilities

Manage store daily operation including but not limited to policies and procedures implementation, inventory control, stock take management, training and coaching, assets and cost control, in-store visual merchandising and manpower arrangement

Prepare various analysis on the sales figures and sales forecast of the store for management review

Liaise with external vendors for daily shop repair and maintenance

Prevent Stock Lost or stock damage and ensure Operation efficiency

Ensure Operation efficiency and product flow are followed the Company regulations

Clear understanding and execution on client and stock repair service policy

Manage defective items and responsible for the local damage cost control

Lead the stock deliveries, client's repair and merchandise transfer from warehouse, other stores and repair workshop.

Responsible for all expense lines on the P&L statement, ensures store expenses are controlled to predetermined levels and improvements recommendation

Provide administrative supports to department, handle and follow up shop's enquiry and feedback

Project Lead for store opening projects, collaborating with vendors and internal business partners to ensure quality and timely deliverables

Partner closely with the Store Operations Team to identify operational priorities and influence global initiatives based on the needs of the region

Assist and/or conduct training sessions to frontline staffs

Handle customers' complaints and Assist in Floor Management

Requirements

Degree holder or above

Minimum 5 - 7 years of relevant experience in luxury retail industry

Sales driven oriented, strong leadership, problem solving and decision-making skills

Excellent communication, presentation and customer service skills

Good planning skill organized with strong numerical sense and business acumen