Retail Manager

The Estée Lauder Companies Inc.; Hong Kong; On-site; HKD 200,000 - 260,000; Full time

Job summary

The Estée Lauder Companies Inc. in Hong Kong seeks a dynamic Counter Manager to lead and develop a team of Sales Associates, driving sales, service and operational targets. You will coach staff, recruit and retain customers, plan in-store events, and use CRM to build a loyal client base.

A proactive, results-driven leader is essential for success in this fast-paced prestige beauty environment. You will be responsible for agile business planning, exceptional customer service, and collaboration

Qualifications

• Retail sales experience.
• Team leadership experience in a fast-paced retail environment.
• Experience in strategic planning and execution.
• Ability to develop financial plans and manage resources.
• Proficient with computerised systems including email and Microsoft Excel.
• Excellent verbal and written communication and interpersonal skills.

Responsibilities

• Lead, coach and develop the sales team to achieve sales, customer service and operational targets.
• Create and execute an agile business plan to recruit and retain customers.
• Organise in-store events and drive customer relationship management.
• Lead frontline marketing efforts and build a loyal client base.
• Maintain a high standard of professionalism and teamwork.

Skills

Communication skills

Customer service

Team leadership

Strategic planning

Financial planning

Resource management

Microsoft Excel

Autonomous work

Networking

Tools

Microsoft Excel

Job description

Description

We are looking for a dynamic and inspirational Counter Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets.

Candidates should have proven leadership, coaching and business management skills gained in a fast paced retail environment. This is an exceptional opportunity for you to be Chief Executive Officer of your own store.

You will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in-store events, exceptional customer relationship management and the leadership of a high performing team.

If you are an ambitious self-starter with a flair for business planning and a passion for coaching others to reach their full potential this could be the perfect role for you and the first step towards a long term fulfilling career with a leader in prestige beauty.

Many of our field executives and senior managers began their careers at point of sale and this first level management role with exposure to business planning, consumer insights, event management, customer relationship management and front line marketing will provide you with the all-round skills needed to progress further within the Beauty Industry.

With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package.

Qualifications

• Effective verbal and written communication skills. Excellent interpersonal skills
• Quality customer service skills. Skilled at winning people over
• Results oriented, with high drive to meet objectives and standards
• Pursue goals beyond what is required or expected of them
• Senses others' development needs and bolsters their abilities
• Anticipates, recognizes, and meets customers' needs
• Handles difficult and tense customer service situations with diplomacy and tact
• Guides the performance of others while holding them accountable
• Cultivate and maintain extensive informal networks
• Models team qualities like respect, helpfulness, and cooperation
• High attention to detail and organisational skills
• The ability to work autonomously and contribute to the team
• Proactive and positive approach to work and tasks
• Confidentiality, tact, and discretion when dealing with people Qualifications / Knowledge
• Retail sales experience.
• Teamleadership
• degree of experience dependent on business/Store size.
• Experience in strategic planning and execution
• Ability to develop financial plans and manage resources
• Working knowledge of a computerised system including email, Microsoft Excel