Assistant Store Manager

Suitsupply; Hong Kong Island; On-site; HKD 357,000 - 513,000; Full time

Benefits offered by this job

Clothing allowance

Employee discount

Travel opportunities

Job summary

Suitsupply is seeking an Assistant Store Manager on Hong Kong Island to support the Store Manager in achieving sales and service targets. You will drive a high-performance team, ensure excellent customer experiences, and maintain visual standards across the store.

The role requires leadership, strong clienteling skills, and the ability to work flexible hours including nights, weekends, and holidays. You will have opportunities to travel to other stores and benefit from a comprehensive training

Qualifications

• Proven ability to lead a team toward targets.
• Exceptional clienteling and service focus.
• Strong communication and coaching skills.

Responsibilities

• Assist Store Manager to lead and develop the store team to hit sales goals.
• Collaborate with training to build a gold standard team.
• Set weekly/monthly objectives for the team and monitor progress.
• Ensure professional appearance and exceptional customer service at all times.
• Maintain attractive product displays following visual guidelines.
• Coordinate with store support departments for resources.
• Align with HR on policies and development plans.

Skills

Leadership

Customer service

Team development

Job description

You are an independent professional, with a high level of responsibility and identifying and solving problems is something that comes naturally to you. As an Assistant Store Manager, you will support the Store Manager to achieve sales and service targets; maintaining best practices and identifying areas of improvements for store operations and other factors that contribute to providing an excellent experience for our customers and team members alike.

What you will do:

• Support the Store Manager to lead and develop a professional store team to achieve company goals and incrementally improve individual objectives
• Collaborate with training teams to effectively to develop a gold standard team
• Establish weekly/monthly objectives for the team
• Ensure that all employees present professionally according to company policies and practice highest level of customer service to achieve maximum sales and radically personal experience
• Ensure that all merchandise is properly and attractively displayed as per visual guidelines
• Collaborate with store support departments to effectively utilize company resources
• Align with Human Resources on company policies, procedures and development planning for store team
• Performing other duties assigned by Store Manager

Who you are:

• Previous experience in management, sales, hospitality, and/or service
• Exceptional customer service/clienteling skills
• Strong leadership skills, able to coach/motivate team
• Professional verbal and written communication skills
• Flexible work schedule, including nights, weekends, and holidays

What you will get:

• Competitive salary and a lucrative bonus structure.
• A top-of-the-line training program, unique to the industry
• A clothing allowance for each new season and generous employee discount
• Opportunity to build a career with one of the fastest growing companies in fashion
• Opportunity to travel to other stores and abroad