Store Manager

GIVENCHY; Hong Kong; On-site; HKD 900,000 - 1,300,000; Full time

Job summary

Givenchy Hong Kong is seeking a Store Manager to lead a flagship luxury experience on the sales floor. You will drive multichannel sales, build a client-centric culture, and manage a high-performing team to safeguard brand image.

You will optimize profitability, oversee operations, and collaborate with cross-functional teams and mall partners to deliver exceptional service and seasonal campaigns.

Qualifications

• Minimum 8 years of experience in fashion retail with management exposure.
• Strong product knowledge in Ready-to-Wear and leather goods.
• Deep understanding of the luxury business and high-end customer profiles.
• University degree is a plus.
• Fluent in English and Chinese, written and spoken.

Responsibilities

• Lead and coach the store team to achieve performance goals.
• Drive multichannel sales plans to optimize profitability.
• Foster a clienteling culture and execute CRM programs.
• Collaborate with Merchandising, Marketing, and Training teams.
• Partner with mall management for joint marketing activities and CRM.
• Maintain store environment and uphold brand image.
• Oversee recruitment, talent development, and store organization.
• Identify high-potential talent and develop succession plans.
• Ensure compliance with health and safety procedures.

Skills

Leadership

Multichannel sales

CRM/clienteling

Team management

Product knowledge RTW

Leather goods knowledge

English

Chinese

Education

University degree

Tools

CRM software

Job description

As a Store Manager, you act as the business leader and brand ambassador on the sales floor. You drive multichannel sales performance, champion a client-centric culture, and lead a high-performing team to deliver an exceptional luxury experience. Your mission is to maximize store profitability, execute rigorous operational standards, and foster strong cross-functional and landlord partnerships.

Key Responsibilities

1. Commercial Performance & Business Growth

• Drive and execute the multichannel sales plan to optimize profitability and capture commercial opportunities while mitigating risks.
• Foster a clienteling mindset across the team, establishing a systematic CRM approach for new client acquisition and long-term brand loyalty.
• Analyze business reports to deliver actionable insights to management and the team.
• Collaborate cross-functionally with Merchandising, Marketing, and Training teams to support new business growth.
• Partner with mall management to identify opportunities for joint marketing activities and CRM programs.
• Maintain the highest standard of store environment and ensure brand image is consistently upheld across daily operations.
• Lead, inspire, and motivate the team to achieve individual and collective performance goals.
• Partner with HR on recruitment, talent development, performance management, and store organization structure.
• Coach the team to meet performance standards and provide structured on-the-job training for new joiners.
• Identify high-potential talent, build clear succession plans, and recommend targeted training.

3. Retail Operations & Risk Management

• Review and refine operational procedures regularly to optimize efficiency.
• Oversee risk management for audits and ensure strict adherence to health and safety procedures.
• Ensure visual merchandising guidelines are rigorously followed across the store.

Requirements

• Minimum 8 years of relevant experience in the fashion retail industry, with solid experience at a management level.
• Passionate about fashion with strong product knowledge in Ready-to-Wear (RTW) and leather goods.
• Deep understanding of the luxury business context and high‑end customer profile.
• University degree is a plus.
• Good command of written and spoken English and Chinese.