Retail Manager

Ambition; Hong Kong; On-site; HKD 360,000 - 480,000; Full time

Job summary

Ambition in Hong Kong seeks a Store Manager to lead a high-performing team, drive store sales targets and KPIs, and ensure an exceptional client experience on the floor. You will monitor performance metrics, coach staff, and implement action plans to maximise conversion and customer loyalty.

Responsibilities include executing seasonal selling strategies, promotions, and product launches, maintaining brand-aligned merchandising and signage, and partnering with Visual Merchandising to keep the

Qualifications

• 5+ years of retail management experience.
• Strong leadership and communication skills.
• Ability to coach a team to meet sales goals.
• Strong merchandising instincts and presentation standards.
• Comfortable working with performance metrics and strategies.

Responsibilities

• Lead the team to meet and exceed store sales targets and KPIs.
• Monitor performance metrics and implement action plans.
• Execute seasonal selling strategies, promotions, and marketing initiatives.
• Recruit, onboard, schedule, and coach retail associates.
• Provide product and styling training to strengthen client service and conversion.
• Maintain strong merchandising presence on the sales floor to support selling.
• Collaborate on seasonal resets and product launches to highlight key categories.
• Lead by example for personal service, professionalism, and service recovery.
• Handle customer escalations in line with brand guidelines and company policies.

Skills

Retail leadership

Sales coaching

Performance metrics

Customer service

Merchandising

Communication

Job description

• Lead the team to meet and exceed store sales targets and KPIs.
• Monitor performance metrics and implement action plans.
• Execute seasonal selling strategies, promotions, and marketing initiatives.
• Recruit, onboard, schedule support as needed, and coach retail associates.
• Provide product and styling training to strengthen client service and conversion.
• Conduct performance check-ins and drive accountability with a positive, brand-aligned culture.
• Deliver a high standard of customer service through engagement on the floor, product education, and styling support.
• Lead by example for personal service, professionalism, and service recovery.
• Handle customer escalations in line with brand guidelines and company policies.
• Maintain strong merchandising presence on the sales floor to support selling (product presentation, size runs visibility, signage, and neatness).
• Support visual merchandising standards to ensure the store looks on-brand and inviting.
• Collaborate on seasonal resets and product launches to highlight key categories.

Qualifications

• 5+ years of retail management experience.
• Strong leadership, communication, and customer service skills.
• Ability to coach a team to meet sales goals.
• Strong merchandising instincts and attention to presentation standards.
• Comfortable working with performance metrics and executing strategies.